Senior Account Manager

The Staff Pad has partnered with a global leader in fine art logistics to identify an experienced and strategic Senior Account Manager . This organization is trusted by collectors, designers, galleries, and auction houses worldwide, delivering high-touch, end-to-end logistics solutions with precision and discretion.

This role is ideal for a seasoned professional who thrives in a client-facing, fast-paced environment and brings a strong blend of commercial acumen, operational expertise, and leadership. As a Senior Account Manager, you will serve as a trusted advisor to high-value clients while driving account growth, overseeing complex logistics projects, and mentoring team members.

Key Responsibilities

Strategic Client Leadership

• Serve as the senior point of contact for key and high-value client accounts
  
• Build long-term partnerships and act as a trusted advisor on logistics strategy
  
• Develop a deep understanding of client goals to identify growth opportunities
  
• Lead client meetings, presentations, and business reviews
  

Revenue Growth & Account Development

• Manage and grow a portfolio of strategic accounts
  
• Identify upselling and cross-selling opportunities across service lines
  
• Support new business development through networking and referrals
  
• Contribute to pricing strategy and market positioning
  

Project & Operational Oversight

• Oversee complex domestic and international logistics projects from start to finish
  
• Ensure delivery meets expectations for timeline, budget, and quality
  
• Act as an escalation point for operational challenges
  
• Coordinate cross-functional teams to ensure seamless execution
  

Financial Ownership & Performance Management

• Manage account financials including quoting, billing, and cost control
  
• Monitor profitability and adjust strategies as needed
  
• Meet or exceed revenue targets aligned with senior-level expectations
  
• Provide forecasting, reporting, and insights to leadership
  

Compliance & Risk Management

• Ensure accuracy of regulatory and compliance documentation (CITES, NOAA, U.S. Fish & Wildlife, etc.)
  
• Serve as a subject matter expert on international shipping regulations
  
• Ensure all deliverables meet legal, insurance, and company standards
  

Leadership & Team Development

• Mentor and support Account Managers and junior team members
  
• Share best practices and contribute to team development
  
• Foster a collaborative, high-performance environment
  

Cross-Functional Collaboration

• Partner with senior leadership on strategic initiatives
  
• Collaborate with global teams to ensure service consistency
  
• Influence internal processes to improve efficiency and outcomes
  

Quality Assurance & Continuous Improvement

• Uphold company service standards and brand values
  
• Analyze client feedback and implement improvements
  
• Lead post-project reviews to drive innovation and operational excellence
  

Qualifications

• Bachelor’s degree or equivalent experience
  
• 7–10+ years of account management experience in fine art logistics, auction houses, design, or luxury services
  
• Proven ability to manage large, complex, high-revenue client portfolios
  
• Strong commercial acumen with a track record of driving revenue growth and profitability
  
• Advanced knowledge of logistics operations, import/export compliance, and pricing strategy
  
• Exceptional communication, negotiation, and leadership skills
  
• Experience mentoring or leading team members
  
• Proficiency in Microsoft Office; experience with HubSpot and Moveware is a plus
  

Why Join This Opportunity?

• Work with a globally recognized leader in fine art logistics
  
• Partner with prestigious, high-value clients
  
• Play a strategic role in business growth and client success
  
• Collaborative, high-performance environment with strong leadership support