Wellness Attendant (Substitute) - Waldorf Astoria New York

After undergoing a transformative restoration, The Waldorf Astoria New York is now open and has reignited its magnetic allure.  The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

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Classification:  Temporary

Shift: Various – must be available to work weekdays, weekends, and holidays.

Pay Rate:  The pay rate for this role is $29.9045-$39.8726 per hour and is based on applicable and specialized experience and location.

Union Position: This position is part of the Local 6 Union which requires  complete open availability . We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.  You must be comfortable with a schedule and hours that may vary from week to week.

What Will I Be Doing?

As a Wellness Attendant, you will play a vital role in maintaining the pristine and serene environment of our spa and fitness centers, ensuring that every guest experiences the highest level of relaxation and rejuvenation. With a commitment to achieving Forbes 5-Star standards, you will provide anticipatory and personalized service, ensuring that every detail contributes to an elevated wellness experience.

• Maintain the cleanliness and presentation of all spa and fitness areas, including locker rooms, treatment spaces, relaxation lounges, and workout facilities
• Ensure that all towels, robes, and guest amenities are replenished and presented to the highest standard
• Assist in maintaining a calm and inviting atmosphere, upholding the luxurious ambiance expected in world-class spa and fitness facilities
• Respond promptly and graciously to guest requests, ensuring that their needs are anticipated and met seamlessly
• Work closely with the spa and fitness teams to support smooth daily operations, assisting in setup and restocking as needed
• Ensure compliance with health, safety, and sanitation regulations, maintaining an impeccable level of cleanliness
• Provide genuine hospitality and a warm demeanor, creating a welcoming and professional environment for all guests

What are we looking for?

We are looking for a Wellness Attendant (Substitute) who is committed to creating a serene and pristine environment for our guests within our spa and fitness areas. This role requires someone who is proactive, highly organized, and able to maintain the elevated standards of cleanliness, service, and presentation that align with our pursuit of Forbes 5-Star excellence. You will play a crucial role in ensuring that our wellness spaces are always prepared, well-stocked, and in perfect condition, providing an exceptional experience for every guest. The ideal candidate will possess a passion for wellness, attention to detail, and the ability to work seamlessly with our team to ensure every guest enjoys a rejuvenating and luxurious experience.

The ideal candidate will possess the following qualifications:

• A deep appreciation for luxury hospitality and a passion for creating immaculate, welcoming environments
• A keen eye for detail and commitment to maintaining Forbes 5-Star standards of cleanliness and presentation
• A proactive and self-motivated approach, ensuring guest areas are always pristine and well-stocked without needing direction
• The ability to work efficiently and gracefully in a fast-paced, guest-facing environment
• A warm and professional demeanor, embodying the highest level of guest service excellence
• The physical ability to stand, walk, bend, and lift throughout the shift
• Full availability, including mornings, evenings, weekends, and holidays, to meet the needs of our guests and operations

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are the benefits of working with Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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