Desktop Support engineer with Mac exp

Job description:

Candidate must have the below experience on Windows and Mac machines.

Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day for Windows and Mac. It is a onsite type role that does require strong people and communication skills along with a solid background of Workstation support.

Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to followed defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.

Advanced Experience in Windows and Mac Operating Systems. Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.

Roles and Responsibilities:

Imaging of Windows/Mac Devices to latest version

Provide 2nd Level Support

Unboxing and packing of equipment To/ From Remote locations

Must be able to follow schedules and perform administrative type tasks

IMAC

Perform Hardware and Software Installations

Smart Hands Activities

Provide remote support for users traveling or at home.

Endpoint Encryption Troubleshooting McAfee

Ability to work in Active Directory

Provide asset information within ticketing system to ensure an accurate asset database

Perform refresh of end user devices in alignment with refresh schedules

Assist with inventory activities as required weekly and monthly

Ensure local Inventory is up to date and correct

Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day

Ability to work within Service Now

Strong ability to interact with Customers

Proper Documentation of End User Issues within Service Now

Backup and Restoration of End User Data