Player Rewards Supervisor

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Payrate is $22 Hourly

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Oversee daily operations of guest service and player rewards staff.

Core Responsibilities:

• Knowledge of promotions principles and practices and marketing in a customer service-oriented environment.
• Experience implementing programs, special events, giveaways, promotions.
• Experience in marketing sales.
• Experience in assessing staffing and fiscal needs.
• Ability to work and interact with departments throughout the organization.
• Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures.
• Accountable to ensure the Guest Service and Player Rewards Representatives understand and comply with all regulatory guidelines, submissions, policies, and procedures.
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
• Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed and providing staff with necessary information to achieve a successful event.
• Develop log and maintain an efficient stock of materials necessary for the Guest Service and Player Rewards Department.
• Investigate and resolve guest complaints and issues in a timely manner. Report all resolutions and issues to the Guest Service and Player Rewards Manager.
• Maintain strict confidential guidelines concerning all guest interactions and records.
• Knowledge and ability to implement training, evaluation and scheduling of Guest Service and Player Rewards staff.
• Conduct employee-counseling and coaching sessions including corrective action and report information to the Guest Service and Player Rewards Manager.
• Conduct all employee yearly review, goal requirements and necessary paperwork in a timely manner.
• Must Role Model Company guest service program.
• Other duties as assigned.

Qualifications/Requirements:

• High School Diploma or GED required.
• Two years of progressively responsible supervisory experience in the guest service field.
• Guest service Supervisor in casino marketing experience preferred.
• Experience in casino marketing systems preferred.
• Equivalent combination of education and experience will be accepted providing the required skills and knowledge for successful performance.
• Must be able to obtain a New York State Gaming License

Other:

• Working knowledge of Microsoft Word, Excel, Access, PowerPoint
• Excellent written and verbal skills required
• Strategic thinking and decision-making skills required
• Leadership skills and ability to manage people
• Ability to multitask and work in a fast-paced environment.
• Ability to perform successfully under pressure.
• Excellent organizational and time management skills.
• Manual dexterity for data entry/typing duties
• Able to lift and carry up to thirty pounds occasionally
• Occasional bending, reaching, climbing on step stool, lifting
• Able to stand for up to 8 hours a day
• Frequent exposure to, and utilization of, computer
• Weekends, Holidays, and swing shifts may be required.
• Gaming environment, noise level may be moderate to high

Benefits & Perks

• Medical
• Dental
• Vision
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Life Insurance
• Aflac
• Pension
• Deferred Comp
• PTO

Experience

• Three to five years experience in a supervisory role

Education

• High School or better