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Director, Commercial Operations & Global Retail Execution, MAC & Bobbi Brown

MAC
New York, NY
The Estée Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty. POSITION OVERVIEW: The Director, Commercial Operations & Global Retail Execution - MAC & Bobbi Brown is responsible for leading the operational execution of the global retail strategy across both brands. In close partnership with the Executive Director, Global Retail, this role ensures that defined commercial frameworks-including distribution strategy, assortment models, promotional guardrails, and retail standards-are effectively implemented and translated into measurable field performance outcomes. With a focus on disciplined performance measurement, toolkit refinement, and execution consistency, this role supports regions in adopting global retail frameworks while fostering transparency, collaboration, and shared accountability. The Director acts as a central commercial integrator-partnering across Marketing, Store Design, Visual Merchandising, Education, Finance, and Regional Retail teams-to ensure retail initiatives are aligned, executable, and commercially impactful. This role plays a critical role in operationalizing the global commercial retail strategy and stewarding the performance and partnership culture required to deliver results. KEY RESPONSIBILITIES: DTC/Wholesale Distribution Strategy Execution
  • Lead operational implementation of global distribution strategy across Free Standing Stores (FSS), Department Stores (DS), and SMC
  • Oversee operational components and team execution supporting retail and commercial models defined by the Executive Director
  • Partner with regions to ensure distribution guardrails are clearly understood and effectively applied
  • Conduct review and analysis of global retail footprint and channel execution to inform ongoing refinement
Retail Playbooks, VM Standards & Execution Excellence
  • Oversee refinement and implementation of retail playbooks and execution toolkits
  • Ensure global standards are clearly communicated and practically applicable
  • Maintain alignment between commercial priorities and VM choreography, in-store display principles, and engagement tools
  • Support consistent in-store execution aligned to global guidelines
Commercial Brand Strategy Implementation
  • Lead operational execution of global assortment models, ensuring alignment with VM choreography and in-store display principles to optimize commercial outcomes
  • Partner with Manager, Commercial Retail Development to ensure assortment models are executable and aligned with retail formats
  • Drive structured implementation of promotional guardrails across eventing, gifting, GWP, and activation frameworks
  • Refine global toolkits and playbooks governing eventing, gifting, activations, and promotional cadence
  • Monitor adoption and performance impact of these structured programs
  • Partner with regions to share best practices and continuous improvement insights
Retail Model Performance & KPI Stewardship
  • Steward the global retail KPI framework across MAC & Bobbi Brown in partnership with the Executive Director and Commercial leadership
  • Institutionalize disciplined performance measurement standards and reporting cadence
  • Develop and maintain retail performance dashboards and visibility tools
  • Support adoption of consistent commercial metrics across regions
  • Surface structured performance insights and trends to Commercial leadership to enable informed decision-making
  • Support alignment of retail investment proposals with standardized retail models and productivity measurements
  • Integrate performance insights into ongoing model refinement discussions
  • Provide structured operational input to the Executive Director for resource prioritization conversations and recommendations
Retailer & Partner Engagement
  • Partner with regional retail teams to collaborate on the effective implementation of global frameworks
  • Share global best practices and learnings across markets
  • Foster collaborative dialogue to identify execution challenges and improvement opportunities
  • Elevate structural risks or misalignment to the Executive Director for partnership and resolution
  • Ensure retailer presentations and partner visits are executed to achieve commercial strategic objectives
  • Partner cross-functionally to align messaging, priorities, and commercial positioning
  • Support the Executive Director in preparation for high-profile retail discussions
KEY INTERNAL & EXTERNAL LINKAGES: Global Retail Regional Brand & Retail Teams Global Marketing Visual Merchandising & Store Design Education / Artistry Finance Ecommerce / Online partners Consumer Insights & Analytics QUALIFICATIONS:
  • 10-12+ years of progressive experience in Retail, Commercial, Omni-Channel, or Business Operations
  • Experience in retail, commercial operations, or multi-channel execution environments
  • Strong understanding of DTC and cross-channel retail models
  • Experience implementing structured performance measurement frameworks
  • Demonstrated ability to translate strategy into disciplined execution
  • Proven cross-functional leadership and collaborative influence skills
  • Strong commercial and financial acumen
EDUCATION:
  • Undergraduate degree in Business Administration or related field
  • MBA preferred
COMPETENCIES:
  • Strong commercial and financial acumen
  • Operational excellence and execution discipline
  • Data-driven mindset with structured performance orientation
  • Collaborative leadership style
  • Ability to navigate complexity and cross-functional alignment
  • Strong communication and executive presentation skills
Pay Range: The anticipated base salary range for this position is $120,550.00 to $208,200.00 . Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program as well as participation in the share incentive plan. In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company. Equal Opportunity Employer It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected]. Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed. Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.
Posted 2026-04-17

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