Client Support Operations Coordinator

Recruitlytics supports growing businesses with operational execution, customer request handling, record management, and service coordination. We operate in structured workflows and measure performance through accuracy, turnaround time, follow-up reliability, and communication quality. Our work is detail-focused, fast-paced, and built on clear processes—meaning we move quickly, but we do not compromise on precision.

Role Overview

We are hiring a Support Processor to manage customer requests and administrative processing in a high-structure environment. This role sits at the intersection of customer communication and internal operations. You will be responsible for receiving requests, documenting them properly, routing them through the correct workflow, and ensuring they are completed with clear updates and complete records.

This role is ideal for someone who enjoys organized work, can manage multiple tasks at once, and communicates professionally through written channels. While occasional calls may happen, most work is done through email, dashboards, trackers, and internal messaging.

What You’ll Do Daily

1) Customer Request Handling

• Monitor inbound requests across assigned channels (email and processing queues)

• Acknowledge receipt, confirm requirements, and provide clear next steps

• Respond using templates when available while adjusting tone based on context

• Ask clarifying questions when requests are incomplete or unclear

• Maintain a consistent, professional brand voice and respectful communication style

2) Processing & Record Maintenance

• Create accurate case entries in internal systems and trackers

• Enter names, emails, request types, timestamps, and case notes with precision

• Keep statuses updated throughout the lifecycle (New → In Progress → Pending → Closed)

• Document outcomes and resolutions with clear detail so anyone can audit later

• Review records for completeness, remove inconsistencies, and correct formatting issues

3) Workflow Routing & Internal Coordination

• Assign tasks internally or route cases to the correct workflow owner

• Follow up on open items and ensure deadlines remain visible and manageable

• Escalate urgent cases when needed using structured escalation summaries

• Prevent backlog by maintaining discipline around reminders, follow-ups, and case closure

• Confirm completion and ensure customers receive final resolution messages

4) Quality & Output Tracking

• Maintain daily activity logs (cases processed, pending items, escalations)

• Support basic reporting: counts, completion rate, backlog risk, and quality checks

• Spot recurring request types or issues and flag them for workflow improvement

• Perform quick quality checks on random entries to ensure notes and statuses are accurate

• Follow internal SOPs and ensure compliance steps are completed

Performance Expectations (How You’ll Be Measured)

• Accuracy: clean data entry, correct routing, correct closure steps

• Responsiveness: timely customer replies and internal follow-ups

• Consistency: stable performance daily without missed cases

• Documentation: complete records with clear notes and outcomes

• Ownership: proactive follow-up and strong accountability

Tools You May Use

• Google Workspace or Microsoft Office (Sheets/Excel heavily)

• Ticketing/CRM or internal tracking dashboards

• Email management tools and workflow trackers

• Shared drive document management and file organization systems

Requirements

• 1+ year experience in customer support, operations support, admin processing, or coordination

• Strong written communication and professional email formatting

• Comfortable working with trackers and managing structured tasks

• Excellent attention to detail and reliable execution under daily volume

• Ability to work independently and meet deadlines without micromanagement

• Reliable internet connection and stable availability

Nice to Have

• CRM/ticketing exposure (Zendesk/Freshdesk/HubSpot)

• Operations processing experience (back-office, admin workflow, case handling)

• Experience working with SOPs, templates, and internal documentation standards

Benefits & What You Get

• Competitive pay based on experience

• Stable schedule and consistent workflow

• Clear onboarding process and training materials

• Growth opportunities based on performance (senior processor, coordinator, team lead)

• Professional environment that values structure and reliability

Required Skills

Accuracy, Writing, Ownership, Coordination, Documentation, Efficiency, Reliability

Customer Service • Administrative Support • Operations Support • Data Entry • Documentation • Case Processing • Ticketing • Remote Support • Client Support • Workflow