Customer service program specialist

NY HELP No

Agency Insurance Fund, State

Title Customer Service Program Specialist 1

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 1 Watervliet Avenue Extension

City Albany

State NY

Zip Code 12206

Duties Description NYSIF is seeking a Customer Service Program Specialist 1 to oversee the Assistant Insurance Fund Services Representatives in the Disability Benefits (Underwriting) Department.Responsibilities include, but are not limited to:- Developing and facilitating training for AIFSR staff.- Creating and maintaining policies and procedures.- Managing work assignments. - Handling complex matters. - Performing routine audits of work completed, as well as involvement in department projects and initiatives. - Responsible for the review of internal and external customer interactions, especially in cases where issues have reached critical incident levels and will report to a manager in the DB (Underwriting) Department.

Minimum Qualifications - Six years of business experience, including four years of customer service experience; OR - An associate's degree and four years of business experience, including two years of customer service experience; OR - A bachelor's degree and two years of customer service experience; OR - A master's degree or Juris Doctor (JD) and one year of customer service experience.

Additional Comments For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.Fringe Benefits: - Competitive Compensation.- Future Career Growth Potential. - Open and Supportive Team-Based Environment.- Plentiful Vacation, Personal, and Sick Leave Accruals. - Paid State and Federal Holidays.- Full Medical, Vision, and Dental. - Retirement Options. - Public Student Loan Forgiveness (PSLF).- Possibility of Telecommuting, Flextime, and Alternative Work Schedules.NYSIF Commitment to Diversity, Equity, and InclusionThe New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF's Reasonable Accommodations mailbox at [email protected].

Some positions may require additional credentials or a background check to verify your identity.

Name Andrew Keenholts

Telephone

Fax

Email Address [email protected]

Address

Street PO Box 66699

City Albany

State NY

Zip Code 12205

Notes on Applying Please email your resume and cover letter to [email protected], including the Vacancy Post number and the position title in the subject line of your email.