Client Services Administrator

For this U.S. based position, the expected compensation range is $52,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

The Client Service Administrator supports all aspects of the Professional Services Support Team functions. This position will assist in maintaining day-to-day operations of the department.

Duties and Responsibilities

• Develops and maintains inbound call reports for Customer Response Center (CRC) in Lancaster and for the 24x7 Global Call Center.
• Assists team with updating Acumatica (CRM/ERP) with information related to Service Contracts, Equipment, SLAs/Entitlements and customer/portal users.
• Completes order management steps to ensure timely processing of customer service orders.
• Validates that customer orders align with parts/services quotes and terms and conditions.
• Submit parts replenishment requests for (Critical Spare Parts Kit) CSPK consumption at customer sites.
• Follows up with Supply Chain, Logistics and Production regarding open Service Parts Kits Orders and their statuses.
• Monitor RR/RC processing progress with Supply Chain and Operations to ensure timely resolution, sending regular status reports to the Client and Field Service manager.
• Supports the team of Service resource coordinators as needed for timely customer responses and case resolution.
• Assists service team with miscellaneous requests often with little or no notice.
• Completes additional tasks as assigned.

Who will you report to?

You will report to the Client and Field Services Manager. This role is an onsite position. You are required to report to the Amherst, NY office 5 days a week.

Position Qualifications

• High school diploma or equivalent, Associates degree is preferred
• 2+ years of experience in administrative role
• Knowledge of MS Office suite required.
• Intermediate to advanced knowledge of Microsoft Excel

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal, Sales and Customer Service skills.
• Requires understanding of how to navigate through cloud-based tools such as CRM, ERP and other platforms.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced Customer-facing environment.

Physical Requirements/Abilities (If necessary)

• Office environment working primarily at a desk on a computer.
• Ability to sit for long periods of time.
• Must be able to lift to 25 pounds at times

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here


Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.