Ride Operations Supervisor

Job Description

Job Description

Summary:

As a Ride Operations Supervisor, you'll lead a high‑energy team that delivers safe, smooth, and unforgettable ride experiences for our Guests. You'll oversee day‑to‑day ride operations, staffing, training, safety audits, and quality control while fostering a strong, positive team culture. This role is perfect for someone who thrives in a fast‑paced environment, enjoys developing people, and wants to play a key part in creating memorable guest experiences.

What You Will Be Doing

• Lead and train Ride Operations Team Members and Leads through orientation, hands‑on instruction, and ongoing coaching, with a constant focus on safe, consistent operational practices.
• Deliver exceptional Guest Service while enforcing safe behavior in queues, platforms, and boarding areas, confidently resolving Guest concerns while maintaining a calm and secure environment.
• Step in as needed to operate rides or support staffing gaps, ensuring every procedure, check, and cycle is performed according to safety standards.
• Conduct frequent safety, service, and facility audits to verify that ride areas, team procedures, and Guest interactions meet all operational and safety requirements.
• Oversee daily ride inspections and ensure accurate completion of downtime logs, safety checklists, and other required documentation.
• Reinforce a strong, proactive safety culture by modeling proper procedures, addressing unsafe actions immediately, and ensuring 100% compliance throughout the team.
• Provide clear feedback, coach team members, and document performance or disciplinary actions-especially when related to safety lapses or operational risk.
• Collaborate with Operations leadership to execute departmental goals, quickly respond to safety‑related needs, and support continuous improvement across ride operations.
• Serve as a high‑energy motivator who celebrates wins, lifts the team's spirit, and creates a supportive, positive environment where every team member feels valued, encouraged, and confident.
• Perform all other duties as assigned or necessary to support the resort as a whole.

How You Will Do It

• Demonstrate knowledge of all aspects of the Ride Operations Department.

• Use creativity and leadership skills to improve processes and enhance Guest experience.

• Ensure your team is confident, prepared, and equipped for each operational day.

• Collaborate with Operations Management to support department goals.

• Follow all Enchanted Parks policies, guidelines, and Standard Operating Procedures.

What You Will Need

• Must be at least 18 years old .
• Ability to stand, walk, and move for extended periods.
• Ability to lift up to 50 lbs.
• Ability to work at heights of up to 192 feet.
• Strong communication skills and comfort speaking to large groups of Guests.
• Availability to work flexible shifts, including nights, weekends, and holidays.
• Demonstrated leadership ability with a team‑first mindset.
• Strong attention to detail, time‑management skills, and a proactive work approach.
• A history of successful performance within Six Flags or other leadership roles.
• Valid Driver's License, with ability to obtain a Park Driver's License.

Why You'll Love Working Here

• Paid training
• Advancement opportunities
• Overtime pay eligible after 40 hours
• Year-round job opportunities
• Exclusive employee parties and events for you and your family
• Pay rate $18.50 per hour