Accounts Receivable Specialist, Real Estate

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook , Instagram , TikTok , X , and LinkedIn .

POSITION SUMMARY

The Accounts Receivable Specialist is responsible for managing client billing, validating transactions, overseeing incoming payments, and identifying accounting discrepancies. This role also entails preparing monthly tenant invoices and ensuring adherence to all internal control procedures.

RESPONSIBILITIES

• BILLING:
• Bill monthly rent charges to tenants
• Bill electric usage (i.e. submetered, ERIF, including quarterly ERIF adjustments) and other utility charges
• Process HVAC calculations received by Property Management
• Process profit sharing and settlement adjustments
• Process other billings such as late fees and holdover rent, as applicable
• Upload escalations billings provided by Property Accountants
• Create debit/credit memos to enter batch uploads in Yardi
• Prepare monthly rent variances for recurring charges
• Generate monthly electric variances and identify 15% differences for operations
• Review electric surveys to adjust tenant charges in accordance with each tenant's lease
• Process works order uploads, validate the workorder charge code, GL and tax amounts.
• Perform account reconciliations upon tenant move-out (or any related changes to tenant occupancy)
• Provide uploads to support TXT files for electric charges and rent statements distributed by our billing support group
• Distribute letters reflecting changes to additional rent escalations, including operating expenses, cost of living adjustments and real estate tax adjustments for all applicable tenants as prepared by Property Accountants
• CASH:
• Review lockbox receipts and save pdf images on shared drive
• Apply receipts to tenant ledgers in Yardi Voyager
• Scan checks received in office via Chase scanner
• Contact tenants regarding open balance
• Respond to tenant inquiries regarding their rent bills and ledgers
• Research applicable portion of tenant leases to answer routine tenant inquiries
• Work with the leasing agents, property accountants, and lease administrators as necessary
• Create and maintain “ticklers” (utilizing Microsoft Outlook) to track items for inter-departmental follow-up
• Reconcile tenant ledgers as needed, to ensure accurate handling of tenants accounts and accurate reporting of their account status
• Process security deposits in tenant ledger, miscellaneous charges, and income
• Application of zero dollar receipts as needed
• OTHER:
• Send the accounts receivable aging report to leasing, broadcast director, upper management and building attorneys every Monday morning
• Prepare monthly close reconciliation
• Understand and participate in the department’s internal controls
• Assist with internal and external audits
• Collaborate with the operations department to ensure the accuracy of invoices for reimbursable tenant improvements/alterations

WHAT SUCCESS LOOKS LIKE

• Success within this position meets the needs of the company and the tenants.
• The ability to clearly communicate, work well with all team members within the organization and understand the importance of customer service.
• Finding the solution for the tenant inquiries as needed.

REQUIRED SKILLS / ABILITIES

• Exceptional written and oral communication skills
• Outstanding customer service skills
• Strong proficiency in MS Office (Excel and Word)

EDUCATION & EXPERIENCE

• Bachelor’s degree in a related field
• 5 years experience minimum in commercial real estate
• Yardi or other real estate management software experience

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

WHAT YOU CAN EXPECT

• At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive – you possess a service-oriented attitude with excellent follow through

BENEFITS

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

• Generous paid time off
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

$70,000 - $75,000 a year

Salary is based on several factors including but not limited to education, work experience, job location, size of property where applicable, and/or certifications. In addition to your base salary, ESRT provides discretionary annual bonuses.

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.