Administrative Assistant & Customer Service Coordinator (Entry-Level) Remote

We are hiring a Remote Administrative Assistant & Customer Service Coordinator to support day-to-day operations and deliver polished, professional communication to customers and internal teams. This role is ideal for an organized early-career professional who enjoys structured workflows, accurate documentation, and helping people get answers quickly. You’ll manage calendars, maintain trackers, prepare documents, and handle customer-facing email/chat follow-ups using approved messaging. If you’re dependable, detail-oriented, and ready to build a long-term career in administration, operations, or customer support, this position offers clear expectations and growth paths.

What You’ll Do (Key Responsibilities)

• Monitor shared inboxes, ticket queues, and task boards to prioritize daily work

• Schedule meetings across time zones, send invitations, and confirm attendance

• Draft and format professional documents using Google Docs and/or Microsoft Word

• Maintain and update spreadsheets/trackers for recruiting activity, projects, and operational tasks

• Support customer inquiries through email and chat, following scripts and brand tone

• Create concise summaries of meetings, action items, and next steps for stakeholders

• Coordinate internal follow-ups with team members and vendors to ensure deadlines are met

• Perform accurate data entry and quality-check records for completeness and correctness

• Organize digital files with clear naming conventions, version control, and confidentiality standards

• Escalate issues appropriately and document resolutions to improve future responses

Tools & Work Environment

You’ll work in a modern remote environment using tools such as:

• Google Workspace (Gmail, Docs, Sheets, Calendar) and/or Microsoft Office (Outlook, Word, Excel)

• CRM or ticketing platforms (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud, or similar)

• Collaboration tools (Slack, Microsoft Teams, Zoom)
  Training and SOPs are provided so you can perform confidently and consistently from day one.

Requirements

• 0–2 years of experience in administrative support, customer service, call center, or office support (entry-level welcome)

• Strong written English with the ability to communicate clearly, calmly, and professionally

• Comfort multitasking across multiple systems (email + CRM/tickets + chat + spreadsheets)

• High attention to detail and strong follow-through

• Reliable high-speed internet and a quiet, distraction-limited home workspace

• Availability aligned with U.S. business hours (EST/CST strongly preferred)

Preferred Qualifications

• Experience with ticketing tools (Zendesk/Freshdesk/Intercom) or CRMs (HubSpot/Salesforce)

• Familiarity with scheduling, documentation standards, and process checklists

• Typing speed 45+ WPM and strong note-taking skills

• Exposure to billing/refunds workflows, e-commerce, SaaS, logistics, or staffing environments

• Experience using task platforms (Asana, Trello, ClickUp, Notion, Monday.com)

Benefits & Growth

• Paid onboarding and structured training (scripts, practice tickets, shadowing)

• Performance coaching with clear metrics (response time, resolution quality, documentation accuracy)

• Career pathways into QA, Team Lead, Escalations, Training, Operations Coordinator, or HR Admin

• Stable remote schedules (based on coverage needs)

• Supportive team environment with clear escalation help
  Benefits eligibility may vary by assignment and hours worked and may include health coverage, PTO, holiday pay, 401(k), incentives, and learning support.

What Success Looks Like (First 30 Days)

• Complete onboarding and demonstrate strong tone, accuracy, and documentation standards

• Handle common inquiries independently and communicate clear next steps

• Maintain organized trackers and files with minimal rework

• Meet baseline expectations for attendance, professionalism, and follow-through

Application Process

Our hiring process is respectful and efficient: application review → screening call → structured interview → decision. Some roles include a short skills check (typing accuracy or scenario responses).

Equal Opportunity Employer
RecruitLytics provides equal employment opportunities to all applicants without regard to any protected status. Reasonable accommodations are available upon request.

Remote Administrative Assistant, Customer Service Representative, Remote Support, Operations Support, Scheduling, Data Entry, Ticketing System, CRM, Email Support, Chat Support, Google Workspace, Microsoft Office, Documentation, Call Center, Help Desk, Client Services, CSAT, SLA, De-escalation, Troubleshooting