Health IT Systems Specialist

:

THIS POSITION IS ON-SITE ONLY

BASIC FUNCTION:

The Health IT Systems Specialist is to support program management, software information systems, data analysis, and business development activities. Under general supervision, provides a variety of software services to end users for the operation and use of computer software; provides individual and coordinates group training on various computer software topics; and performs related duties as assigned.

GENERAL RESPONSIBILITIES:

1. Provides technical expertise to programs on data collection, management, analysis, and use, including the use of common software packages such as Microsoft Office package.

2. Provides technical assistance to programs on innovative ways to improve data quality and data use for decision making.

3. Analyzes computer information systems and identifies areas for improvement.

4. Analyzes, develops, and maintains computer applications, procedures, and other systems that satisfy the needs of user departments.

5. Ensures system use, data input, and retrieval policies and procedures are followed.

6. Maintains up-to-date and accurate records and files.

7. Performs training and instruction for users and departments.

8. Stays updated with the latest technologies and industry trends in the information technology field.

9. Installs and maintains specialized and standard software, including performing setup functions, developing associated file structures, report formats and input forms, ensuring file security, performing data entry to populate associated databases and documenting procedures; works with department staff and vendors to diagnose and solve software and data-related problems.

10. Provides user orientation and training on the software and programs. Assists users and provides training in methods for retrieving deleted or damaged files; schedules and conducts or arranges with outside vendors for the delivery of training sessions; coordinates and facilitates user group meetings; provides one-on-one assistance in learning application basics and resolving user problems.

11. Responds to user inquires and requests. Provides technical assistance on PC systems, related software and standard applications; determines cause of problem; offers temporary solutions if problem cannot be resolved within appropriate timeframe; distributes training manuals and documentation to assist users in resolving problems; coordinates solutions with software vendors and contractors.

12. Installs, sets up or relocates, configures, troubleshoots, and supports PC/server software; installs and configures software upgrades; configures and performs tuning of operating systems to enhance PC performance; diagnoses network to software configuration problems.

13. Monitors computer systems, networks, and applications for performance and resource utilization; diagnoses and resolves application connectivity problems and system hardware conflicts.

14. Manages and coordinates a variety projects, such as a new system installation for a department or Company-wide; conducts needs assessments, and hardware and software research and evaluation.

15. Conducts extensive research on new systems that would benefit the Seneca Nation Health System (SNHS).

16. Serves as a back-up to the Clinical Software Application Specialist as well as the Business and Systems Analyst.

17. Attends all mandatory staff meetings and in-services.

18. Adheres to policies and procedures of the department, Seneca Nation, and Seneca Nation Health System.

KNOWLEDGE, SKILLS, & ABILITIES:

• Project management skills.

• Problem solving, analysis skills.

• Time management and organizational skills.

• Excellent oral and written communication skills required.

• Ability to troubleshooting and determine the causes of computer hardware and software problems, device errors and failures, through methods and techniques taught in the field.

• Ability to work independently.

QUALIFICATIONS:

• Bachelor's degree in information technology, or related field with experience in healthcare administration required.

• Master's degree in health informatics preferred.

• Two or more years' of verifiable experience in health care information systems/information technology preferred.

• In lieu of education, 6 years' experience in health care information systems/information technology.

• Experience with: PC hardware, operations, characteristics and configuration settings; general computer network operating systems and architecture; internet and intranet technologies; telephony systems and programming; Microsoft Server 2016+; Active Directory; Office 365 Exchange, Entra ID; MS SQL Server; Cisco and Extreme network Switches; Meraki APs; and Webex, preferred.