Quality Supervisor

QUALITY SUPERVISOR (Permanent) Our client, an international organization with a hub in WNY, is looking to add a Quality Supervisor to their team. This position oversees three (3) Quality Technicians.

Responsibilities:

• Oversee day-to-day quality operations to ensure products uphold the highest standards, regulatory requirements, and comply with ISO 9001:2025 standards
• Maintain the ISO 9001:2015 QMS (Quality Management System)
• Act as the primary point of contact for quality issues affecting customer delivery, waste, and/or throughput
• Troubleshoot quality issues, product defects to determine the root cause
• Present realistic action plans to correct issues and improve processes
• Ensure products are developed, created, and finalized according to customer specifications by performing inspections
• Participate in the scheduling and execution of internal audits and management reviews
• Ensure all quality processes, issues, investigations, and training programs are documented properly
• Review customer complaints to determine and implement corrective action plans utilizing problem-solving tools such as 8D, 5-Why, A3, or Fishbone
• Analyze and track CAPs for effectiveness, providing data to support outcomes
• Collaborate with various internal team members to ensure operations run smoothly and highest quality standards are upheld
• Participate in and support continuous improvement projects, ensuring they align with Lean, Six Sigma, and/or Kaizen efforts
• Manage and train Quality Technicians and Production Associates on quality standards, identifying defects, and upholding best practices
• Juggle multiple tasks at a time in a fast-paced environment
• Work well in a team environment as well as independently
• Other duties as assigned/as necessary

Details:

• Position is full-time, direct hire
• 100% in-office
• $70,000 - $80,000 annually depending on experience
• Associates or Bachelors degree in Quality Management, Manufacturing, Engineering, or related
• 3-5 years’ experience Quality Assurance in a manufacturing setting
• Supervisory experience preferred
• Knowledge of ISO 9001:2015 requirements
• Great interpersonal and communication skills (written and verbal)
• Proficient computer skills
• Strong organizational and time management skills
• Meticulous attention to detail
• Self-motivated
• Relocation not available
• Candidates must be authorized to work in the United States; Visa sponsorship is not available
• All employees and applicants, please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: ;