Patient Services Representative (Temporary)

Description

Cornerstone Family Healthcare is actively recruiting for a Temporary Patient Services Representative to join our growing team.

RATE OF PAY/SALARY: $18.00 per hour

WORK LOCATION(S): Newburgh, NY ***Occasional travel to other locations.

STATUS: Full Time Temporary

CORNERSTONE’S MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation.

General Purpose:

The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department.

Description of Duties:

1. Demonstrates excellent customer service skills at all times by:

• Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.
• Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold.
• Monitors the patient waiting area and ensures that it is kept clean and orderly.
• Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time.
• Schedules appointments, changes appointments and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want/need other scheduled appointments.

2. Participates in the departmental patient registration process following CORNERSTONE policies and procedures:

• Verifies patient information at each visit and makes necessary updates in the practice management system.
• Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc.
• Scans registration documents, patient identication, insurance card and other required documentation to the practice management system.
• Verifies insurance eligibility and PCP for each patient at every visit and accurately enters into the practice management system. Is knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules).
• Collects copayments and visit payments at the time of registration.
• Makes appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their copayment.

3. Participates as part of a Care Team, including but not limited to:

• Alerting the Care Team of any potential barriers (anticipated insurance, financial issues, etc.) that may cause delays or difficulties during the day.
• Participates in Quality Improvement activities with the Care Team or department.

Requirements

• High School Diploma or Equivalency
• Knowledge of data entry
• Pleasant telephone manner and ability to work under pressure
• Willing and able to travel as needed
• Bilingual - English/Spanish