Director of Operations

Merchants Hospitality, Inc
New York, NY

We are a dynamic, growing restaurant group seeking a Regional Director of Operations to oversee our portfolio of fine dining and casual dining restaurants. This is a high-impact leadership role for an experienced operator with an exceptional eye for detail, organizational excellence, and a proven ability to elevate both guest experience and operational performance.

Responsibilities:

  • Oversee daily operations across multiple restaurant locations, ensuring consistency in quality, service, and brand standards.
  • Lead and mentor management teams to drive efficiency, accountability, and guest satisfaction.
  • Implement systems and procedures that enhance organizational effectiveness.
  • Collaborate with ownership on financial performance, staffing, and long-term growth strategies.
  • Maintain the highest standards of service and presentation, ensuring every detail contributes to a world-class dining experience.

Requirements:

  • Minimum 3+ years of progressive leadership experience in fine dining and casual dining operations.
  • Exceptional attention to detail with the ability to identify and correct operational gaps quickly.
  • Strong organizational and project management skills, with the ability to manage multiple priorities across locations.
  • Proven track record of driving revenue growth while maintaining brand integrity.
  • Excellent leadership, communication, and team development skills.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Opportunity to lead a prestigious restaurant group with both iconic and growing brands.
  • A culture that values precision, innovation, and hospitality at the highest level.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Ability to Commute:

  • New York, NY 10007 (Required)

Ability to Relocate:

  • New York, NY 10007: Relocate before starting work (Required)

Willingness to travel:

  • 50% (Preferred)

Work Location: In person

Posted 2025-08-27

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