Reservationist

Department: Food and Beverage

Location: Wythe Hotel

Job Title: Reservationist

Reports to: Reservations Manager & Food & Beverage Managers

Salary/Rate: Starting rate $23/hour (subject to experience)

Type of position:

☐ Full-time ☐ Seasonal ☒ Part-time ☐ Contractor ☐ Intern

Hours:

☐ Exempt ☒ Non-exempt

About Wythe Hotel

Housed in a meticulously restored 1901 factory building, steps from the Williamsburg waterfront, the Wythe Hotel stands as a testament to Brooklyn's industrial heritage and contemporary sophistication. Our Michelin-recognized hotel supported by Le Crocodile, Bar Blondeau, and a celebrated events program, demands exceptional standards that honor both our historic character and evolving luxury positioning. As we lead Brooklyn's hospitality evolution, we remain committed to sustainable practices while delivering discreet, authentic experiences that resonate with our discerning guests.

General Description

The reservationist is often the first impression of any new guests to the Wythe—it is imperative to provide a warm and genuine experience to the guest by phone or email. It is essential to the Wythe Hotel that all guest relations are kind, thoughtful, personal and professional in a manner that is consistent with our ethos.

The reservationist is responsible for overseeing guest inquiries, bookings and communications via phone and email. It is the responsibility of the reservationist to act with a contagious enthusiasm that the guest can feel. We want future and returning guests to ‘feel’ your smile through the phone. The reservationist should be clear, concise and enticing! Turning phone calls into garden terrace birthday dinners and emails into regular brunch patrons.

Job Responsibilities / Essential Functions

• Answering phones in a polite and hospitable manner, taking reservations and guest requests. Answering guest’s questions, but most importantly putting the guests at ease!
• Welcome all guests warmly and with a positive demeanor.
• Handling Resy to make guest’s check-in and seating appear effortless and seamless.
• Maintaining updated and organized table information in Resy.
• Conveying all appropriate guest information to managers, staff and chefs [i.e. VIP’s, special occasions, special requests, etc.]
• Googling and identifying every single reservation.
• Collaborating with management of all venues for daily maintenance and upkeep of all guest Resy profiles. Giving our floor staff all the tools to personalize and tailor each guest experience.
• [What do they enjoy drinking? What’s their preferred table? What dishes do they dislike? When is their birthday? When is their anniversary?]
• Quoting accurate wait times for guests.
• Accommodating guest requests when possible. Going above and beyond at every opportunity.
• Offering a warm farewell to every guest at the end of each call.
• Immediately notifying management of guest complaints, including any interactions with a guest that leads the host to believe that the guest is not 100% happy with their visit.
• Maintaining a clean, orderly host stand/office area.

Position Skills & Requirements

• Must have PM & weekend availability.
• Able to lift up to 5 lbs.
• Able to communicate clearly and concisely.
• Able to work as part of a team.
• Able to work in a fast paced, noisy environment.
• Excellent phone and communication skills.

Why This Role Matters

You'll help organize the backdrop for life's most meaningful celebrations, from intimate gatherings to milestone events that become part of our guests' personal histories. Your expertise and professionalism will shape exceptional experiences for guests, set the FOH team up for success and create new and exciting guest connections for The Wythe Hotel.

Wythe Workplace

Wythe Hotel is committed to creating an inclusive workplace that promotes and values diversity. We encourage applications from individuals of all backgrounds, abilities, and perspectives.