ITOT Infrastructure Support Technician

ITOT Infrastructure Support Technician is responsible for providing IT support to Manufacturing. Work closely with Manufacturing to provide IT expertise and troubleshooting of issues while ensuring smooth operation of IT equipment & applications in MFG. Support the implementation of IT projects in MFG involving end users and adhering to all clean room standards & procedures ensuring a state of compliance at all times.

As a ITOT Infrastructure Support Technician, a typical day might include the following:

• Oversees the performance of all IT hardware and applications across the Manufacturing areas.
• Conduct trouble-shooting and support investigations associated with IT equipment & applications used in Manufacturing.
• Support the implementation of new IT hardware and applications and liaise with stakeholders and vendors.
• Prepare reports by collecting, analyzing, summarizing information and trends on the performance of IT equipment and applications.
• Support communication of, preparation for and the execution of IT systems & applications downtime so impact to Manufacturing is minimized.
• Liaise closely with the end users of IT equipment and applications supporting resolution of issues keeping Manufacturing & IT Management informed as required.
• Issue trouble shooting guides and/or training material around IT applications & equipment as required.
• Identify IT related continuous improvement ideas & projects through discussions with end users and implement opportunities of value within Manufacturing operations.
• Attend all relevant Manufacturing and IT meetings, including the daily Manufacturing MDI (Managing for Daily Improvement).
• Required to liaise with cross functional depts in the organization on behalf of Manufacturing in relation to IT equipment and applications.
• Demonstrate strong communication skills, with the ability to clearly and concisely convey technical information to both technical and non-technical stakeholders across Manufacturing and IT teams.

This role may be for you if you are:

• Technically competent with IT hardware in MFG e.g. Laptops, Phones, Scanners, Printers, Nova Units etc.
• Technically competent on IT applications such as OPM, Orchestrate, MES, LIMS etc.
• Familiar with regulatory requirements in relation to Data Integrity for IT infrastructure.

In order to be considered for this position, you must hold an Associate's in information technology or related field along with:

• IT Support Technician III: 5 years of relevant experience.
• IT Support Technician IV: 8 years of relevant experience.
• IT Support Technician V: 10 years of relevant experience.
• Experience in a cGMP manufacturing facility preferred.
• May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role.

Gowning and Environment

• Full cleanroom attire (Examples including laundered undergarments, gown, facemask, hairnet, safety glasses, safety shoes and booties, latex gloves and the use of sanitizing agents during gowning process including IPA).
• Ability to remove jewelry, make-up and nail adornments when wearing cleanroom attire.

Physical

• Ability to perform physical requirements for entirety of shift (up to 10 hours).
• Some physical requirements can include but not limited to: bending, climbing, crawling, kneeling, reaching, reaching overhead, sitting, squatting, walking, standing, driving, hand manipulation and ability to lift/push/pull up to 50lb.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit For other countries’ specific benefits, please speak to your recruiter.
Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (hourly)