House Director - Women's Fraternity - Syracuse University

About the FHC:

Formed in the Summer of 2010, the Fraternity Housing Corporation (FHC) elevates the value of Alpha Gamma Delta membership by providing safe, competitive, and attractive housing and storage facilities for the members of Alpha Gamma Delta. The FHC fulfills its mission through professional property management and prudent financial management, as well as innovative, diligent, and future-focused investments in property and property improvements. The FHC owns or leases more than 95 Alpha Gamma Delta homes, dorms, lodges, suites, and storage spaces across the United States and is committed to providing the highest quality property management support for each unique chapter served.

Our Benefits:

Effective the 1st of the month following Hire:

• Includes on-site accommodations
• FREE Short Term Disability
• FREE Long Term Disability
• FREE $15,000 Life Insurance and AD&D Coverage
• Competitive employee, spouse and dependent rates for:
  • Medical, Dental and Vision - with multiple coverage options
  • FSA/HSA
  • Disability
  • Life Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity
  • Legal Plan
  • Identity Theft Protection
• 401(k) options - after one year of employment
  • Employer will match 100% of the 4% contributed per qualified employee
• Employee Assistant Program
• Access to Discount Database with thousands of available discounts throughout the US

Effective after 90 days:

• Paid Time Off

Job Summary:

The live-in House Director manages the day-to-day operations of the chapter house, including various administrative tasks, security of the chapter facility, environmental safety, oversight of the physical facility and its grounds, management of resident emergencies, assistance with portions of the meal service program, repairs and maintenance, cleanliness, basic financial matters and supervision of vendors and hired staff as applicable. Working closely with the assigned Regional Property Manager, the House Director will ensure the highest quality of service is provided, while carrying out all chapter house rules/bylaws, Fraternity, FHC and/or University policies for a comfortable and safe living environment for Alpha Gamma Delta chapter members. The House Director lives at the chapter facility and must be present seven days and nights weekly excluding extended holiday breaks when the facility is closed.

Duties/Responsibilities:

• Manage and/or be the first responder to member incidents and emergencies
• Meet regularly with chapter members, officers and advisor leadership to discuss house operations and use
• Be present at certain chapter events; Communicate effectively with advisors, parents, alumnae, university representatives, community members and other guests
• Other duties as assigned

• Customer focus – Build strong customer relationships and deliver customer-centric solutions
• Communicates effectively – Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Situational adaptability – Adapt approach and demeanor in real time to match the shifting demands of different situations
• Action oriented – Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Interpersonal Savvy - Relate openly and comfortably with diverse groups of people
• Interpersonal savvy – Relate openly and comfortably with diverse groups of people
• Goal and team oriented, able to work closely with people while exhibiting a positive attitude
• Organized and able to work and make sound decisions under pressure and within tight deadlines
• Flexible, able to adapt to changing needs, shift priorities as required and enjoy working in a fast- paced environment
• Able to anticipate problems and solutions; adept at critical thinking and able to trouble-shoot and problem-solve collaboratively and independently
• Able to demonstrate sound decision-making in high pressure conditions with minimal oversight
• Work with a diverse constituency
• Cooperate, communicate and present yourself appropriately in all situations
• Deliver your work on time, on budget and to the highest quality.
• Excellent oral and written communication skills Ability to perform basic desktop functions such as email, Microsoft Word and Excel and scanning pdf files
• Must be able to read, speak, and write in fluent English
• Must pass criminal background check
• High School Diploma or GED equivalent required; Bachelor’s degree recommended
• Previous House Director, property management, residence life, Greek-lettered organization or other group living experience preferred
• Living on site required
• Lifts and carries up to 35 lbs on a daily basis
• Climbs stairs several times per day
• Reads invoices, manuals, labels, policies, etc.
• Kneels, bends and reaches for items often
• Stands 65 percent of the time while working
• May work extended hours and/or non-traditional hours (i.e. able to respond to emergencies 24/7)
• Works indoors and outdoors
• Must possess valid driver’s license

  Required Knowledge/Skills/Abilities:

• Must be able to read, speak, and write in fluent English
• Must pass criminal background check
• PC proficient and skills in Microsoft Office and Outlook
• Excellent oral and written communication skills
• Goal and team oriented, able to work closely with people while exhibiting a positive attitude
• Well organized – Able to work and make sound decisions under pressure and within tight deadlines

Education:

• High school Diploma or GED equivalent required;
• Bachelor’s degree preferred;
• Student enrolled in graduate program at local University preferred

Experience:

• Previous residence life, Greek-letter organization or other group-living experience preferred

Competencies:

• Customer focus – Build strong customer relationships and deliver customer-centric solutions
• Communicates effectively – Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Situational adaptability – Adapt approach and demeanor in real time to match the shifting demands of different situations 
• Action oriented – Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm 
• Interpersonal Savvy - Relate openly and comfortably with diverse groups of people

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is primarily in an office environment but involves frequent work performed from out-of-office locations for job related activities and occasional activities which are outdoors. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.

• Lifts and carries up to 35lbs on a daily basis
• Climbs stairs several times per day
• Reads invoices, manuals, labels, policies, etc.
• Kneels, bends, and reaches for items often
• Stands 65% of the time while working
• May work extended hours and/or non-traditional hours (i.e. able to respond to emergencies 24/7)
• Works indoors and outdoors Must live on-site at the chapter facility

Other Duties:

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Equal Employment Opportunity Policy:

We are an equal opportunity employer and do not discriminate in hiring or employment based on race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.