Product Manager, Billing & Revenue Operations

There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it’s trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table.

Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.

We have excellent traction: we’re working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.

We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.

The Role

We're looking for a Product Manager to own our billing system, payment infrastructure, and revenue operations, which are the financial backbone that powers Intelligems' growth. This is a deeply cross-functional role at the intersection of engineering, sales, partnerships, finance, and customer experience.

You'll be responsible for building and evolving our billing platform to support increasingly complex subscription models, partnership structures, revenue tracking, and financial workflows. You'll also partner closely with our Growth team to enable data-driven upsell, expansion, and reactivation motions that drive customer lifetime value.

This role requires someone who can bridge the gap between technical systems and business operations, and who excels at translating sales and partnership requirements into scalable billing logic, anticipating edge cases before they become problems, and keeping a complex system running smoothly as we scale.

What You'll Do

Own the billing system and payments infrastructure

• Define the product strategy and roadmap for Intelligems' billing platform, spanning subscription management, payment processing, invoicing, revenue recognition, refunds, and financial reconciliation
• Lead development of core billing features in partnership with Engineering to ensure accuracy, reliability, and seamless customer experiences
• Design and deliver scalable billing flows that support diverse pricing models, partnership arrangements (e.g., revenue shares, reseller agreements), and new business lines
• Improve payment success rates, reduce failed transactions, and optimize billing UX to minimize churn and support issues

Enable growth and revenue expansion

• Partner with the Growth team to build billing capabilities that support effective upsell, cross-sell, and reactivation campaigns
• Design subscription upgrade/downgrade flows, trial management, and usage-based billing features that reduce friction and increase conversion
• Create self-service billing experiences that empower customers to manage their subscriptions without support intervention

Bridge engineering and sales operations

• Act as the critical link between Engineering and Sales/Partnerships teams, translating business requirements into clear, complete functional specifications
• Proactively identify edge cases, missing requirements, and workflow gaps before features are built
• Develop deep expertise in our billing system's architecture and logic to anticipate how new features will interact with existing functionality
• Create documentation, SOPs, and training materials that enable Sales and Customer Success teams to effectively manage billing scenarios

Ensure financial accuracy and operational excellence

• Collaborate with Finance to ensure billing data integrity, accurate revenue recognition, and seamless reconciliation
• Build reporting and dashboards that provide real-time visibility into billing health, failed payments, revenue metrics, and financial anomalies
• Implement guardrails, validation logic, and error handling to prevent billing mistakes that could impact customer trust or financial reporting
• Navigate compliance requirements (PCI, tax regulations, SCA) and translate them into product features and platform safeguards

Manage complexity and scale operations

• Maintain a holistic mental model of the billing system as it grows increasingly complex with new pricing models, partner arrangements, and feature additions
• Create frameworks and tooling that enable Sales, Partnerships, and Support teams to efficiently handle billing operations at scale
• Establish clear KPIs (e.g., payment success rate, billing error rate, time-to-resolution, expansion revenue) and use them to drive prioritization

What You Bring

Required Experience & Skills

• 3+ years of product management experience , with significant time spent on billing systems, payments, subscription management, or revenue operations in a SaaS environment
• Experience working closely with sales teams or in sales/partnerships roles: you understand how sales operates, what they need to close deals, and how to translate their requirements into product features
• Strong technical aptitude: you can understand system architecture, data flows, API integrations, and complex billing logic. You don't need to code, but you can hold detailed technical conversations with engineers and anticipate technical implications of product decisions
• Track record of bridging gaps between technical and business teams: you've successfully gathered requirements from non-technical stakeholders, identified missing pieces, and delivered features that work correctly the first time
• Experience with subscription business models: you understand MRR, expansion revenue, churn, cohort analysis, and how billing impacts these metrics
• Bonus points for deep hands-on experience with e-commerce billing platforms (Stripe, Shopify, WooCommerce, or similar): you've worked directly with these systems, understand their capabilities and limitations, and know common pitfalls

Ideal Background

• Experience at a high-growth SaaS company, especially one serving SMB customers or operating on Shopify
• Familiarity with revenue operations, finance systems, and reconciliation workflows
• Background working with partnership or reseller billing models (revenue shares, co-selling arrangements)
• Experience enabling growth motions through product (upsells, trials, upgrade paths)
• Understanding of payment fraud, risk management, and failed payment recovery strategies

Key Attributes

• Systems thinker — you can hold complex, interconnected systems in your head and anticipate how changes ripple through the platform
• Detail-oriented — you catch edge cases, ask clarifying questions, and ensure requirements are complete before engineering starts building
• Proactive problem-solver — you identify issues before they become crises and think several steps ahead
• Strong communicator — you can explain technical billing concepts to non-technical stakeholders and translate business needs into technical requirements
• Customer-focused — you understand that billing issues directly impact customer trust and retention, and you prioritize accuracy and reliability
• Pragmatic — you balance perfectionism with speed, knowing when to ship quickly and when to invest in getting it right

What Success Looks Like

• Billing system operates reliably with minimal errors, failed payments, or customer-impacting incidents
• Sales and Partnerships teams can confidently commit to complex billing arrangements without worrying about system limitations
• Engineering receives complete, well-thought-out requirements with clear acceptance criteria and identified edge cases
• Growth team has the billing capabilities needed to run effective expansion and reactivation campaigns
• Finance has accurate, real-time visibility into revenue metrics and billing health
• Support ticket volume related to billing decreases as self-service capabilities improve
• Payment success rates improve and involuntary churn from failed payments decreases

What’s Offered

• Competitive salary and equity packages
• Medical, dental, and vision insurance
• 401k + match
• Flexible PTO policy
• Parental leave
• $ to spend quarterly with our growing list of brands
• WFH setup stipend
• Laptop provided
• Team meetups and events

Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.

All Intelligems interviews are transcribed by an AI notetaker.