Field Investigator

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Gallagher Bassett is the premier provider of global claims, loss control, and risk management consulting services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of our professionals, all committed to going beyond expectations.

Wherever opportunity and need come next in this world, Gallagher Bassett is there. To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing, To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs, and To GO BEYOND expectations in the continuous pursuit of a better way.

Gallagher Bassett Technical Services (GBTS) division is seeking self-motivated, detail-oriented, reliable, qualified, experienced insurance Field Investigators in New York City Metropolitan area. Qualified candidates must be independent investigators (no agencies).

Job Details:

• Pay: $24/hr during training - up to 3 months. $28-$36/hr after training.
• Opportunity for overtime pay at 1.5x your full hourly rate with the potential to make $80K to $120K/ yr.
• Paid mileage.
• Varied hours depending on cases - with the expectation to be available during business hours.
• Need to have field investigator, construction claims, or “related” field investigative experience.

• Conducts full field investigations related to insurance claims, including scene investigations, signed / recorded statements, and locates for multi-lines of insurance, including construction claims, worker’s compensation, general liability, etc.
• Investigate claims as directed, write technical reports, prepare photographic displays and diagrams, and interpret related internet data.
• Manage case load and work efficiently in the field.
• Track time and expenses.
• Perform and complete internal and external on-line training as required for the position.

Required:

• Bachelor's degree and 3 years related experience required.
• Excellent verbal/written communication skills
• High school diploma, GED, or equivalent.
• Minimum of 1 year of field investigation experience in claims or “related” field experience and some knowledge of accepted insurance industry standards and practices.
• Valid Drivers’ License and insured, registered, and well-maintained vehicle is required.
• Proficiency in basic computer skills including experience with Microsoft Outlook, Word, Excel, etc.
• Must be able to adapt to a flexible work schedule including evenings and weekends.

Desired Qualifications:

• Construction sector claims investigation experience a plus.
• Associate or bachelor’s degree in related field, but not required.
• Current and Valid Public Notary.
• OSHA 30 hr. Construction Safety Certification.
• Bi-lingual (Fluent Spanish) and/or other languages.

Work Traits:

• Ability to deliver work on a timely basis.
• Diligent, professional, detailed orientated person with quick learning capabilities.
• Ability to think critically, solve problems, plan and organize activities.
• Excellent time management skills.
• Ability to interact professionally with office and client personnel.

GBTS provides all of its Field Investigators with an excellent opportunity for professional growth. We offer a competitive salary, plus expense and mileage reimbursement.

#LI-KB3

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.