Case Management Housing Specialist - Back Office Operations

Case Management Housing Specialist - Back Office Operations

Position Description
CGI Federal’s Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Housing Specialist. This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in-depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills.

The Housing Specialist is directly responsible for the timely and accurate completion of specified core tasks for case management under HUD’s Housing Choice Voucher Program (HCVP). The Housing Specialist works closely with applicants, participants and property owners to ensure compliance pursuant to HUD policy and the PHA’s HCVP Administrative Plan. The candidate will use CGI’s propriety IT systems as well as the Microsoft Office Suite to accomplish day-to-day tasks.

Your future duties and responsibilities
Responsibilities will include but not be limited to: income calculations and file reviews, while at the same time maintaining a high quality of customer service with clients. The Housing Choice Voucher Specialist is responsible and accountable for implementation of all aspects of HCV program administration including but not limited to eligibility screening; employment, income, asset and deductions that affect rent calculations, and school verifications; reasonable rent determinations, rent negotiations, housing subsidy assistance and rent calculations; voucher issuance; approving requests for tenancy; approving requests for reasonable accommodations, program moves and portability; landlord eligibility screening; housing assistance payments contracting; payment processing; conducting periodic re-certifications/re-exams; referrals to mobility counseling services; determining program compliance and handling program terminations; monitoring caseload activities; and providing client and landlord customer service. Other duties may be assigned.

• Manage, monitor and maintain monthly portfolio that includes but is not limited to collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria.
• Ensure that tasks assigned are completed in an accurate and timely manner.
• Operate/maintain computer, printer, scanner, copier, fax and additional office machines.
• Complete accurate data entry in CGI and client systems of record necessary to monitor and produce forms, reports, correspondence or other material.
• Analyze, organize, evaluate, alphabetize and file materials or data, as necessary.
• Assist other staff members, when requested.
• Implement new CGI/HUD/Client policy, procedures and requirements as provided by the Supervisor.
• Research and respond to inquiries from clients, landlords and tenants regarding case load matters and concerns.
• Educate program team members, participants, appropriate agencies, and the public concerning affordable housing regulations, policies and procedures.
• Compile information; generate and present CGI internal and client reports in an accurate and timely manner.
• Perform related duties as assigned by the Supervisor and provide staff coverage as needed.
• Manage multiple work streams and priorities simultaneously while maintaining quality, customer service standards, and accuracy.
• Participate in Team meetings.
• Escalate all issues that need immediate supervisory attention.
• Ensure adherence to all policies and procedures.
• Work closely with other team members to provide high level of customer service.

Required qualifications to be successful in this role
Associate’s Degree (Bachelor’s degree preferred) from an accredited college or university in Business or Public Administration, Social Sciences or related field. One year of customer service experience in the affordable housing industry preferred. Must obtain Certified HCVP Specialist within one year of employment.
• The Housing Choice Voucher Specialist role requires skilled reading, analyzing, and interpreting data, documents, information, and publications.
• Must be able to evaluate information and situations in order to make sound independent decisions.
• Must possess problem solving abilities with skills to identify critical issues, and develop and execute plans to resolve disputes.
• Demonstrated ability to use critical thinking to solve problems.
• Organization and records management skills.
• Ability to handle math computations.
• Demonstrated ability to use time-management skills to achieve success with schedules, workloads and deadlines.
• Ability to utilize organizational skills to manage all aspects of a client's case; including tracking activities, updating records and monitoring outcomes. Must manage files and documents, follow recordkeeping requirements and maintain confidentiality.
• Must have basic to advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance, and monitoring expenditures.
• Highly proficient data entry and computer skills along with the ability to use and manage computer files, use databases, create spreadsheets and prepare presentations.
• Must have aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong interpersonal, written and verbal communication skills and the ability to forge positive relationships with clients, co-workers and colleagues.
• Must possess the ability to interview and negotiate.
• Must demonstrate excellent listening skills, presentation and public speaking skills and the ability to share information effectively to diverse groups.
• Must possess strong writing skills to compose documents, reports and correspondence.
• Knowledge of HCV program and/or HUD section 8 programs preferred.
• Must have strong computer skills and be able to enter data in multiple electronic information systems.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $35,200.00 - $84,400.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
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