Corporate Helpdesk Analyst

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We are seeking an experienced Corporate Helpdesk Analyst to join our Corporate IT team. Reporting to the Support Services Manager, this role provides technical support to company end users by identifying, researching, and resolving a wide range of technical issues. This position is hybrid and based in our New York office.

• Answer inquiries to the company IT Support Services via phone and company Support Portal.
• Resolve and document end-user incidents utilizing remote access tools and the Freshservice WMS.
• Support software includes: Windows 11, Server 2022, Microsoft Office 365 Suite, Freshservice ticketing, Google Chrome, Edge, Firefox, Microsoft Teams, Go2Assist, SharePoint, OneDrive, Microsoft Exchange, Mimecast.
• Configure desktop and laptop computers for end-users.
• Create and maintain Active Directory accounts, e-mail accounts, and group distribution lists.
• Modify / Create O365 accounts using MS O365 Admin portal.
• Perform software and security upgrades as needed.
• Support hardware includes: Laptops, Desktops, Printers, Mobile Phones, Multi-Function Printers.
• Support industry-specific software includes: Salesforce, Workday, and Avature.
• Bachelor's degree or equivalent from an accredited university is preferred.
• 3+ years of technical support and customer service experience.
• Experience with Intune screen sharing is preferred.
• Prioritize work and manage multiple tasks at one time.
• Communicate complex business concepts in writing and verbally.
• Install equipment, machines, wiring, and/or programs to meet specifications.
• Identify system problems or limitations and implement a method to correct the issue.
• All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.
• Base Pay Range: $56,000 - $75,000
• Other Compensation: Incentive Compensation
• Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, 18 Days of Paid Time Off Per Year, 8 Paid Holidays, Paid Sick Time (in geographies where legally required)
• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.  

If you have questions about this posting, please contact [email protected]