Tiffany & Co. Order Specialist (Vault)
- Provide efficient, timely and accurate physical and systematic analysis, processing and movement of repairs and material
- Identify and communicate potential order issues
- Ensure accurate order information, including but not limited to item description, order type, complete repair request and identification of counterfeit merchandise
- Act as a liaison between the Service Center and all internal customers and relevant vendors
- Respond professionally to all telephone calls and emails in a timely manner
- Proactively work with management with any repair service issues and/or customer escalations
- Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed
- Maintain vendor compliance as it relates to Tiffany's Social Accountability Program and regulatory requirements
- Act as an internal customer advocate by working with all departments at the TSC and obtaining information necessary for resolution of customer issues
- Identify opportunities for process improvement and collaborate accordingly with responsible parties
- High school diploma or equivalent
- Minimum 3 years' business experience with strong operational background
- Proficiency with Microsoft Excel, Word and Outlook
- Strong initiative and the ability to work without constant direction
- Strong English language verbal and written communication skills
- Demonstrated ability to identify and provide resolution for areas of improvement
- High ability to collaborate and build strong business relations
- Flexible work schedule and ability to work overtime as needed, including possible weekends
- Excellent organizational abilities to manage and prioritize multiple tasks
- Undergraduate degree
- Completion of Graduate Gemology degree or completion of courses
- Some familiarity with jewelry, watches, clocks and silver products
- Experience working in an operations, technical, or luxury retail environment
- Proficiency with any of the following: JDE One World, E1 and Business Objects
- Knowledge in AS400, MIPS, POS or Compass
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