Retail Operations Manager - Multi Locations

Position: Retail Operations Manager – Multi Locations

Location: New Jersey / New York

A rapidly growing, specialized specialty food and confectionery brand is expanding its retail footprint across the United States and seeking a high-impact leader to oversee and grow its East Coast brick-and-mortar storefronts.

The Operations Manager is responsible for the overall operational performance, efficiency, and consistent standard execution of all retail store locations while delivering an outstanding customer experience .

This role will directly lead and support field leadership.

RESPONSIBILITIES:

· Retail Operations & Standards: Oversee daily operations across all retail locations to ensure consistent execution of company standards and operational excellence .

· Field Leadership & Coaching: Directly manage, coach, and establish clear performance goals for District Managers and Store Managers .

· Hiring & Talent Management: Lead recruitment, onboarding, training, and succession planning for key retail personnel and field leadership .

· Performance & Sales Growth: Monitor sales results and KPIs, partnering with store leadership to develop action plans for underperforming locations .

· Inventory & Project Support: Partner with supply chain teams to optimize inventory levels, monitor shrinkage, and support new store openings or remodels .

· Compliance & Loss Prevention: Ensure full compliance with federal, state, and local regulations, company safety policies, and proper cash handling procedures .

QUALIFICATIONS:

· Experience: 7+ years of progressive retail operations leadership experience .

· Multi-Unit Management: Proven track record of multi-unit retail management required .

· Team Leadership: Direct experience managing and developing District Managers and Store Managers .

· Talent Development: Strong background in hiring, coaching, performance management, and employee relations .

· Travel Flexibility: Ability to travel regularly to various store locations across the region .