Network Help Desk Support

Name of position: Network Help Desk Support

Location: 540 Madison Avenue NY City

Note: this is a part time role

Overview

The Network Help Desk Support role is responsible for providing first-level technical assistance and troubleshooting for network-related issues. This position acts as the initial point of contact for users experiencing connectivity, hardware, software, or security problems. The ideal candidate has strong communication skills, a solid understanding of networking fundamentals, and a customer-focused mindset.

Key Responsibilities

· Provide first-line support for network issues via phone, email, chat, or ticketing system.

· Diagnose and resolve basic network problems, including connectivity failures, login issues, and VPN troubleshooting.

· Assist users with hardware and software configuration related to network access.

· Monitor network alerts and escalate critical issues to Network Engineers or senior IT staff as necessary.

· Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.

· Assist in maintaining network equipment inventories and updating documentation.

· Ensure user problems are resolved promptly while meeting service-level agreements (SLAs).

· Guide end-users on best practices for network security and proper usage.

· Collaborate with IT teams to improve processes and preventive measures.

Required Skills & Qualifications

· Associate’s degree in IT, Computer Science, or related field (or equivalent experience).

· Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, VPN).

· Experience with help desk ticketing systems (e.g., ServiceNow, Jira, Zendesk).

· Strong problem-solving and communication skills.

· Familiarity with Windows, macOS, and/or Linux environments.

· Ability to multitask and work effectively under pressure.

· Preferred Qualifications

· CompTIA Network+, A+, or similar certifications.

· Experience with routers, firewalls, switches, or wireless access points.

· Prior experience in IT support or customer service.

If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why

you think you are a fit.

About Us:

Since 2000, Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.