Jr. Resident Engineer

Job Description

Work in collaboration with the Armis TAM and Armis CEM to refine and translate complex requirements and execute on best practice solutions

? Ensure operational uptime of customer platform by performing health checks

? Ensure the customer deployments and configurations align with business use cases as defined by the TAM and drive Armis adoption and implementation plans

? Learn and understand the customer's business requirements and the threat landscape that is most applicable to their industry's vertical sector

? Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts

? Provide technical subject matter expertise where applicable according to the Resident Engineer area(s) of proficiency

? Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

? Provide technology/product training and intellectual property material as needed

? Effectively use moderate to sophisticated lab setups to recreate and solve problems.

? Submit complete and accurate bug reports in your area of expertise.

? Determine root cause and resolution for previously unknown problems.

? Interact across TAM/CSM/Sales teams and development teams at peer level.

? Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable.

? Build custom security policies and application signatures; Interact with the Armis TAMs to troubleshoot and diagnose cases

? Mitigate web-based threats in a timely manner;

? Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

? 3+ years experience as full-time onsite Resident Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering

? 3+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses

? 1-3+ years experience working in Security/IT/Healthcare/ICT/Commercial sectors

? Applied knowledge of the Networking industry, products, and protocols.

? Track record of successful problem solving and delivering known solutions with a high level of customer happiness.

? Experience analyzing, use and configuring medium to enterprise networks.

? Ability to work effectively in an interrupt driven environment and provide mentorship to other members of the work group.

? Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2-6 years related experience