Retail A/R Specialist

Description

Job Title: Retail A/R Specialist

Department Name: Accounts Receivable

Reports to (title): Corporate AR Manager

Business Unit: Medford

Job Summary: We are seeking a detail-oriented and customer-focused Retail A/R Specialist to manage receivables who can work independently while also serving as a key collaborator across teams. This role involves processing payments, managing collections, and handling incoming customer inquiries. The ideal candidate has Electronic Data Interchange (EDI) experience and excels in a high-volume retail environment, communicates effectively, and is skilled at resolving billing and payment issues with accuracy and professionalism.

Essential Job Functions:

• Manage the full-cycle accounts receivable process for retail customers, including invoice generation and submission, payment posting, and account reconciliation.
• Monitor aging reports and follow up with retail customers to ensure timely collections.
• Investigate and resolve chargebacks, short payments, and deductions in collaboration with internal teams (sales, logistics, customer service).
• Maintain accurate records of all customer communications and transactions.
• Reconcile customer accounts regularly and process adjustments or credit memos as needed.
• Prepare and distribute regular AR reports to management and cross-functional departments.
• Support month-end closing processes related to AR.
• Build and maintain strong relationships with retail clients to facilitate smooth collections and dispute resolution.
• Process customer payments via phone, online portals, or internal systems, ensuring accurate application to accounts.

Requirements

Required Skills & Abilities:

• 2+ years of experience in accounts receivable, preferably in a retail or consumer products environment.
• Experience processing payments via phone or digital platforms.
• Excellent phone etiquette and customer service skills.
• Proficiency with ERP systems (e.g., Infor/Syteline, Microsoft Dynamics 365, Oracle) and Microsoft Excel, Word, Outlook, Teams.
• Experience with Electronic Data Interchanges (Coupa, Ariba, etc)
• Strong attention to detail, accuracy, and problem-solving skills.
• Comfortable handling high-volume calls and multitasking in a fast-paced environment.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to use standard office equipment such as a computer, telephone, calculator, printer, and copier.
• Must be able to communicate clearly via phone, email, and in person.
• Occasionally required to lift or carry items up to 15–20 pounds (e.g., office supplies, files).
• May require occasional bending, stooping, or reaching for files or office materials.
• Ability to focus and perform repetitive tasks with a high degree of accuracy.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.