Counselor Specialist (Adult Literacy Program)

ORGANIZATION DESCRIPTION

Founded in 1965, the Chinese-American Planning Council, Inc. (CPC) aims to promote the social and economic empowerment of Chinese American, immigrant, and low-income communities. Today, CPC is the nation's largest Asian American social services agency and offers more than 50 programs at over 35 sites throughout New York City, including early childhood education, school-age care, youth services, workforce development, community services, and senior services. CPC strives to be the premier social service and leadership development organization. In 2017, CPC launched Advancing Our CommUNITY, its organization-wide strategy to expand services to address persistent needs and emerging trends and to improve leadership skills among staff and community members. In 2022, our core programs and emergency services reached 200,000 people living in all five boroughs and all 51 city council districts. In the summer of 2022, CPC was recognized as the number one Chinese American organization in New York City to recommend to a Chinese immigrant looking for in-language and culturally competent resources according to a recent survey. This accomplishment is a testament to the incredible work and dedication of our staff. (For more information, please visit:

PROGRAM SUMMARY

Since 1998, CPC Adult Literacy Program has provided thousands of community members with free, high-quality English-language instruction in a safe, supportive, and welcoming environment. Through our program, community members gain practical, everyday English skills that are critical to a better quality of life in New York City. Other program supports include community education workshops and citizenship test preparation.

JOB SUMMARY

Reporting to the Program Director, the full-time Family Development Coach should have excellent communication skills, problem solving skills, be collaborative, and be interested in working to improve the quality of life for our community members.

ESSENTIAL RESPONSIBILITIES

• Work with students to identify personal goals, strengths, and create pathways towards success; document these student assessments into required paper formats and funder databases
• Communicate with students through phone calls, emails, and WeChat to navigate students needs, questions, follow-ups, appointments, and additional support
• Conduct and document follow-up assessments with students post-completion of classes
• Support administrative team with internal data management, filing, maintaining program records, scheduling make-up sessions, and communicating with instructors
• Attend all meetings and training as required
• Support the Adult Literacy Program and CPC with ongoing advocacy efforts

QUALIFICATIONS

Education and Experience:

• Bachelor’s degree in social work or 3 year’s case management/counseling experience

Skills and Competencies:

• Must be fluent in Mandarin
• Fluent in Spanish also preferred
• Excellent attention to detail, interpersonal skills, and time management
• Must have excellent computer skills

COMPENSATION & BENEFITS OVERVIEW

• $26.28 - $30.22 per hour; 35 hours per week
• CPC offers a competitive and comprehensive benefits package, including but not limited to generous paid time off (holiday, sick and vacation time), Medical, Dental, Vision, Basic Life Insurance Coverage, Commuter Benefits, and a 403(b) Retirement Plan

HOW TO APPLY

Interested individuals should submit their resume, along with a cover letter addressed to Jeff Lau, when applying online via CPC’s website: or selected online job boards. All documents should be submitted as one single file. Applicants may reach out to [email protected] with any questions or further inquiries.

CPC is an Equal Opportunity Employer. CPC values a diverse, equitable, and inclusive workplace and strongly encourages women, BIPOC, immigrants, LGBTQ+, individuals with disabilities, and veterans to apply.