Group Sales Manager - The Waldorf Astoria New York

Waldorf Astoria New York returned as a defining symbol of timeless elegance and unforgettable moments. Meticulously restored to unite historic glamour with modern innovation, this iconic hotel is seeking a Group Sales Manager to play a pivotal role in its next chapter.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

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What will I be doing?

The Group Sales Manager is responsible for proactively developing, negotiating, and closing group business while serving as a trusted partner to our customers. This role requires a proactive, strategic thinker who understands the luxury group market and can deliver strong sales results and c onsistently strives to maximize revenue and profitability for all hotel revenue streams. You will collaborate closely with internal teams to ensure seamless execution and a level of service that reflects the highest standards of luxury hospitality .

Hilton’s Commercial Services organization is comprised of team members driving sales, revenue, marketing, catering, and event management, call center, and analytics functions. These functions are the core of Hilton’s “commercial engine: and are essential to Hilton’s ability to drive profitable growth.

The Group Sales Manager will support this “commercial engine”.

Position Summary:

As a Team Member, your essential functions in this role include such things as:

• Identify, qualify, and secure new group opportunities through proactive sales calls, networking, and industry events.
• Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
• Prepare and present tailored proposals, contracts, and presentations aligned with brand standards
• Collaborate cross-functionally with Events, Operations, Revenue, and Marketing to ensure flawless delivery
• Manage and grow existing accounts and relationships to maximize revenue and market share.
• Collaborate with the sales and revenue teams to analyze business opportunities
• Participate in travel industry trade shows, client entertainment, and promotional events.
• Maintain accurate and up-to-date account information in the systems (Delphi, OnQ, or similar).
• Prepare monthly reports, forecasts, and account reviews for leadership.
• Ensure all sales activities align with brand standards and company goals.
• Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution for the clients.
• Ensure high quality service by communicating and assisting others to understand the customer needs.
• Other duties as necessary based on business needs
• Regular attendance.

Salary Range: The annual salary range for this role is $85,000-$95,000 and is based on applicable and specialized experience and location.

What are we looking for?

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Required Qualifications:

• Minimum Education: College Degree
• Minimum 2 Year Experience in luxury hotel sales operation
• Prior experience with Luxury Group Sales Segment
• Strong negotiation, communication and organizational skills
• Knowledge of global travel trends and hospitality best practices
• Travel may be required

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Additional/advanced degree coursework in business administration, marketing and communications
• Adaptable experience with business strategy, business planning, and business plan development.
• Ability to speak multiple languages
• Multiple Brand experience
• Proficiency in Delphi FDC preferred

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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