Community Outreach and Delivery Coordinator

FreshFix is a small family-owned business on a mission to build a more resilient food system in WNY so that farmers earn a living wage and everyone has a seat at the table. We work with local farmers and producers to aggregate and deliver produce and other grocery items to homes, businesses, nonprofits, restaurants and healthcare institutions in Western New York.

Summary of Position

The community outreach and delivery coordinator will be responsible for engaging Buffalo communities with limited access to fresh food. The goal of this position is to inform, educate, and engage community members around local food, specifically fresh fruits and vegetables. Coordinators will create an open dialogue with customers to ensure that FreshFix is helping make it easy for them to get the foods they want and need.

Primary Responsibilities

• Identify and attend community events geared at outreach and education in order to make FreshFix (and local produce in general) more available to a wider group of customers.
• Educate potential and existing customers about where their food comes from and the importance of supporting the local food system when possible.
• Build relationships with current and potential FreshFix members and understand their needs.
• Deliver orders within the City of Buffalo using FreshFix vehicle and technology.
• Assist new and existing members with using the FreshFix system to bridge any accessibility gaps with technology when necessary; accept orders by phone as needed
• Learn and utilize system for accepting SNAP/EBT payments.
• Lead by example by being positive about FreshFix and WNY agriculture, as well as systems and procedures that are in place to provide a good experience for our members.

Required Skills

• Excellent customer service skills
• Ability to lift up to 40 lbs.
• NYS driver’s license and clean driving record; willing to drive a van
• Excellent verbal and written communication skills
• Ability to engage
• Experience interacting with people from different backgrounds

Preferred Qualifications

• Good knowledge of local food systems or local fruits and vegetables
• A passion for cooking or healthy eating
• Strong connections to historically underserved communities in the City of Buffalo

Hours: Full or part-time (minimum 10 hours/week). Schedule is flexible; however, availability on Wednesday and Thursday is required; occasional night and weekend hours may be required for attending community events.

Pay rate: $18-$20/hour

Benefits: Generous discounts on produce and other local foods; paid time off; health insurance (32+ hours/week)

To apply: Send resume and cover letter to [email protected].

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person