Automotive Area Operations Manager (Rochester, NY)

For a quick application text APPLY1 to 82174

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Reporting to a District Manager, Area Manager is a front-line management position responsible for overseeing and leading DW operations within a defined geographic area. AM is responsible for fulfillment of services to customers and leading technicians.

Operations (50-60%)

• Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital.  

• Expediently and professionally address all customer, operational, and performance concerns.

• Walk customer inventory to identify future workload requirements and QC repairs. 

• Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction. 

• Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service. 

• Communicate to keep team informed and up to date in critical information, expectations, company news, etc.

• On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies. 

• Closely support direct reports/managers optimizing production and day-to-day operations. 

Sales and Business Development

• Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers. 

• Partner with DM and DSM to sell new customers and maximize existing business opportunities. 

• Build and solidify relationships with key customers and network to initiate relationships with prospective customers. 

• Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard. 

Required Qualifications

• Combined minimum experience of 3 years in a district route and auction leadership role required

• Profitable management of a P&L of at least $1.5M in revenue annually 

• Experience managing other leaders and staffs of 20+

• Travels overnight approximately 10 – 20%

• Result-driven

• Positive, motivating leadership style

• Flexible, resilient, diplomatic, tolerant

• Active listener: credible and persuasive communication style that empowers others and leads decisively 

• Successful strategy implementation and results

All candidates selected for offer will undergo post-offer, pre-employment screening appropriate to the role. This may include, but is not limited to, a physical examination, vision assessment, background check, and drug screening.  Any such screening will be appropriate for the role, the same for all employees entering the same job category and conducted in accordance with applicable laws and regulations.   

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet .

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [email protected].