Director of Client Excellence

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

Overview

The Director of Client Excellence is a strategic-commercial hybrid role designed to bridge our client service organization with the broader Publicis Groupe ecosystem. This person will source, translate, and mobilize the best thinking, solutions, and capabilities from across the Groupe to unlock new growth opportunities for the client.

Operating at the intersection of Strategy, Client Services, and Business Development, this role requires a networker and broker who can move at the speed of the client while bringing fresh, commercially viable solutions to our client conversations.

Responsibilities

Strategic Sourcing & Translation

• Continuously scan Publicis Groupe for relevant POVs, case studies, new acquisitions, technology solutions, and expert capabilities
• Translate external solutions into client-specific opportunities, identifying clear application to client business challenges
• Curate and package insights in commercially actionable formats that enable client services teams to drive growth conversations
• Partner with Client Services and Strategy to ensure solutions align with the client’s business priorities and our account strategy

Commercial Enablement

• Identify white space and growth opportunities by connecting Groupe capabilities to the client’s needs
• Enable Client Services team with differentiated thinking and solutions that drive Groupe and Account Strategy.
• Brief and prepare teams for strategic client conversations with specific angles, experts, and supporting materials
• Partner with BD to shape pitches and proposals that leverage Groupe-wide solutions

Cross-Organizational Brokering

• Build and maintain relationships across Publicis Groupe to source best-in-class solutions and expertise
• Navigate internal networks to rapidly mobilize resources, experts, and capabilities for client opportunities
• Act as internal connector between BD, Client Services, and Strategy - ensuring alignment and agility
• Facilitate collaboration with partner agencies and Groupe entities to deliver integrated solutions

Client Growth

• Identify expansion opportunities within the client by matching Groupe capabilities to unmet client needs
• Support development of strategic growth initiatives that go beyond operational delivery
• Bring external market intelligence and competitive insights to inform account strategy
• Drive thought leadership positioning that elevates our strategic value to the client

Operational Excellence

• Maintain the "speed of the client" - operate with agility and responsiveness
• Ensure solutions are practical, implementable, and aligned to client timelines
• Track success of introduced solutions and capabilities to optimize future recommendations
• Balance strategic thinking with commercial pragmatism

Skills & Attributes

• Strategic-commercial mindset: can think conceptually but land on actionable, sellable solutions
• Exceptional networker: builds relationships across organizational boundaries effortlessly
• Translator: takes complex solutions and makes them relevant and applicable to specific client contexts
• Insider/outsider perspective: can navigate internal politics while bringing fresh external thinking
• Intellectually curious with finger on pulse of marketing innovation, technology, and industry trends
• Agile operator who can move quickly without sacrificing quality or strategic rigor

Communication & Relationship Building

• Exceptional written and verbal communication skills with ability to influence and inspire
• Proven ability to brief and enable teams for high-stakes client conversations
• Comfortable presenting to senior client stakeholders and internal leadership
• Strong facilitation skills across cross-functional teams

Qualifications

• 8-10+ years in strategy, account management, or business development roles at agencies or consultancies
• Proven experience identifying and selling new growth opportunities to major clients
• Marketing or advertising background with strong understanding of integrated campaigns and capabilities
• Experience working across complex, matrixed organizations with multiple stakeholders
• Experience at holding company agencies with knowledge of Publicis Groupe capabilities, preferred
• Technology and data marketing experience
• Track record of driving organic growth through strategic solution development
• Existing relationships within Publicis Groupe network, preferred

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $ - $ . This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be .