Help Desk Analyst II

Robert Half
Rochester, NY

Job Description

Job Description

Olivia Quinlan from Robert Half is hiring for a skilled Help Desk Analyst II to join our team in Brockport, New York. This role involves providing technical support to over 2,600 users across 200+ locations, ensuring smooth operation of IT systems and resolving technical issues efficiently. The ideal candidate will excel in delivering detailed and timely assistance to end users while maintaining the integrity of IT systems.

• At least 2 years of desktop support experience in a Microsoft network environment.

• Proficiency in Microsoft Windows and Office 365.

• Familiarity with Active Directory and Office 365 administration.

• Strong communication skills and a customer-focused approach to problem-solving.

• Reliable transportation to travel to remote sites for on-site support.

• Basic knowledge of network troubleshooting and hardware repair.

Posted 2025-07-29

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