Director Commercial Excellence

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Director Commercial Excellence

Cartier │ New York

Job mission

The Director of Commercial Excellence is responsible for driving sustainable improvements in commercial performance by leading strategic initiatives focused on process efficiency, organizational optimization, and enhanced productivity. As a key leader within Commercial Operations, this role fosters a culture of continuous improvement and collaborates closely with compliance and workforce planning teams to ensure measurable outcomes aligned with Cartier North America’s strategic objectives.

Key Responsibilities

Strategic Commercial Leadership

• Develop and implement commercial excellence initiatives aligned with business objectives.
• Define key priorities to increase productivity, efficiency, and effectiveness across the commercial organization.
• Stay abreast of industry best practices and emerging trends to ensure strategic relevance and competitive advantage.
• Works transversally to support business needs.

Operational Efficiency & Process Optimization

• Identify and drive opportunities for process improvement and cost-efficiency.
• Lead cross-functional projects to streamline workflows and increase commercial agility.
• Ensure alignment between commercial excellence, compliance, and workforce strategies.
• Performance Monitoring & Data Management
• Monitor and analyze commercial KPIs to track progress and identify opportunities for optimization.
• Develop and implement strategies to improve data quality, reporting consistency, and decision-making.
• Present findings and strategic recommendations to senior leadership.

Team Leadership & Project Management

• Manage complex projects ensuring on-time and within-budget delivery.
• Ensure consistent methodology in project governance, execution, and stakeholder alignment.
• Identify & prioritize business projects and demonstrate ability to influence and collaborate across stakeholders at all levels while delivering results from inception to completion of the project
• Provide strategic leadership and direction to the commercial excellence team, fostering a high-performance culture rooted in accountability, proactivity, and service excellence.
• Leads the performance management of team and delivers timely feedback and coaching
• Fosters team engagement and demonstrate leadership behaviors that align to organization values
• Cultivate and maintain strong relationships with key stakeholders across the organization to champion continuous improvement best practices and integrate into key business initiatives.
• Animate a community of shared responsibility by fostering open communication, collaboration, and knowledge sharing among stakeholders and team members.
• Oversee the development and implementation of OKRs, KPIs, and career development plans aligned with the business strategy, empowering team members to achieve their full potential and contribute to the organization's strategic goals.

Qualifications:

• Bachelor's degree in business administration, economics, or a related field.
• MBA or other advanced degree is preferred.
• 8+ years of experience in a commercial or operational role, with at least 5 years in a leadership position.
• Proven track record of success in driving commercial excellence initiatives.
• Ability to lead complex projects and collaboratively deliver results
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Experience leading leaders and teams along with the ability to lead and manage cross-functional teams.
• Ability to demonstrate leadership influence at all levels
• Experience with project management methodologies.
• Proficiency in Microsoft Office Suite and other relevant software.
• Boutique experience in a leadership role.
• Motivated individual able to work both independently and as a team player as required

Key Performance Indicators (KPIs):

• Customer satisfaction improvement.
• Operational efficiency gains (e.g., reduced costs, improved cycle times).
• Success rate of implemented process improvements.
• Project completion rate and adherence to deadlines.
• Development and performance of the Commercial Excellence team.

Objectives and Key Results (OKRs):

• Increase overall productivity per person across commercial functions.
• Streamline processes and commercial organizations for better agility.
• Mitigate inefficiencies and establish scalable, sustainable practices.
• Enhance data-driven decision-making through reporting improvements.

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $160,000-$185,000 plus incentives

Salary will be negotiated based on relevant skills and experience