Product Manager - ServiceNow HRSD

Product Manager - ServiceNow HRSD

Anywhere

Type: Contract

Category: Product Management

Industry: Technology

Workplace Type: Remote

Reference ID: JN -082025-103124

Date Posted: 03/01/2026

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Description:

Remote

Our client seeks a Product Manager to lead ServiceNow HR Service Delivery with a focus on foundational reporting. The role will define product vision, optimize HRSD modules, and deliver analytics that enhance employee experience and streamline HR operations. The position requires depth in HRSD implementations, integrations, reporting frameworks, and Performance Analytics with the ability to balance business and technology priorities.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $75.00 to $85.00/hr. w2

Responsibilities:

• Define and evolve the HRSD product vision aligned with enterprise HR goals.

• Develop and maintain product roadmaps focused on automation, self-service, and experience design.

• Shape strategies for employee journeys, AI enrichment, and reporting capabilities.

• Lead the setup of Employee Relations modules, reporting, access management, and data integrations.

• Define and deliver operational reporting for contact centers and leadership teams, including metrics on sentiment, feedback, and call types.

• Build trending analytics to monitor performance and user journey experiences.

• Leverage out-of-the-box reporting modules, including Performance Analytics dashboards.

• Write scripts such as TypeScript and explore App Engine capabilities as available.

• Define reporting requirements, data models, and insight delivery mechanisms across HRSD and employee experience domains.

• Partner with HR, IT, Talent, and Legal to align features with business needs and deliver holistic solutions.

• Communicate product insights and performance metrics to leadership and cross-functional teams.

• Manage agile delivery teams to execute backlog items with quality and employee experience focus.

• Ensure successful rollouts, testing, and adoption of new HRSD functionalities.

• Define broad solutions in ambiguous environments and bring clarity to complex problems.

• Identify automation opportunities using platform AI tools to reduce manual workload.

• Champion Now Assist, virtual agent capabilities, proactive prompts, and lifecycle orchestration.

• Enrich employee journeys through AI to enhance personalization and reduce friction.

Experience Requirements:

• Deep understanding of ServiceNow HRSD platform and modules, including Employee Relations, reporting, and access management.

• Multiple implementations of HRSD with strong knowledge of integrations.

• Experience with case management, lifecycle orchestration, and employee or manager portals.

• Proven ability to manage complex digital products in an agile environment.

• Strong communication, leadership, and collaboration skills.

• Familiarity with tools and workflows for scalable, intelligent HR service delivery.

• Experience with reporting frameworks, scripting such as TypeScript, and ServiceNow Performance Analytics.

• Ability to define and deliver operational and strategic reporting for HR and leadership stakeholders.

• Strong understanding of HR profiling and the balance between business and technology.

• Curiosity to understand why processes work and to apply best practices.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( [email protected] , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected] _.

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_