Patient Servicing Representative

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Patient Servicing Representative will assist in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Patient Servicing Representative will primarily be responsible for outgoing calls to customers regarding drug delivery set up and help with incoming call volume as needed.

Our scheduling includes rotating 1st and 2nd shifts, with a minimum of two closing shifts (1:30pm - 10pm) per week-unless we find a dedicated individual who prefers evenings. Associates working 2nd shift will be eligible for a shift differential in pay.

Qualifications

• High school diploma or GED required.

• One (1) year of experience working in a customer service-related position or call center.

• Effective oral and written communication skills and an aptitude for working with other health care professionals.

• Ability to lift a minimum of 5lbs.

• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Essential Accountabilities

• Through outbound calls, reach out to patients at the assigned timeframe to set up delivery for a patient's medication.

• Maintain accuracy in recording information from patient at each fill and triaging to pharmacist for intervention based on responses to meet accreditation requirements. This includes but is not limited to day supply on hand, effectiveness, adverse events, and any new medications/allergies.

• Accuracy in date, time, delivery address, and delivery method for delivery set up.

• Maintaining a high level of customer service to patients and appropriate follow ups if applicable.

• Additional tasks include are but not limited to billing of orders, taking incoming calls during high call volume and assisting patients with inquiries during these calls and assistance with digital engagement (i.e.: process orders from web portal)

• Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.

• Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $20.00 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here ( for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub app.

The Independent Health Family of Companies, headquartered in Buffalo, NY, serves nearly 400,000 members and provides innovative health care products and benefits designed to engage consumers in their health and well-being. Established in 1980, our comprehensive portfolio includes Pharmacy Benefit Dimensions, Reliance Rx, Nova Healthcare Administrators, Care for You and the Independent Health Foundation.

Our culture sets us apart. Our core values drive who we are and the work we do. As a member of our family, you're part of something special, in your work and in the community.

We understand and appreciate that everyone has unique experiences, perspectives and identities which is why we pledge to create a safe space where all people and ideas are welcomed. We are here to continue learning and to generate important dialog.

We are committed to doing what matters most - reaching out, working together, and caring for our community. A healthy community benefits everyone who lives in it. You too can be part of making difference in the lives of others, together we achieve so much more. Please click here ( to view our Community Reports.

Apply today and join us on the journey to a happier, healthier, and more inclusive community.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at: [email protected] or Human Resources, 511 Farber Lakes Drive, Williamsville, NY 14221.

Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.