Internal Communications Manager Vice President

Job Description

In this role, you'll support internal communications for Connected Commerce’s Commerce Enablement organization , with a focus on Payments. The Payments organization is a motivated, forward-thinking team of highly talented product managers focused on delivering innovative payment services via today's and tomorrow's most important platforms and aims to transform customer experiences, simplify business processes and drive product excellence.

As an Internal Communications Manager Vice President within Connected Commerce you will report to the Head of Internal Communications for Connected Commerce where you will support executive and editorial communications along with Payments. You will play a critical role ensuring that employees receive crucial information in real-time and have a clear understanding of business priorities, and work with communicators across the firm to create engaging and educational stories, programming and content that highlight the work of our employees. You will be a trusted advisor and work with leaders to develop clear, compelling messaging strategies, lead the production and editing of written communications, plan internal events such as town halls, site visits, offsites and conferences, draft and edit senior leader presentations and manage the distribution of internal communications.

Job responsibilities

• Act as a strategic advisor to executives, providing expert guidance on communication approaches and best practices to develop clear, compelling messages that reflect the vision of the organization, enhance leadership presence and strengthen the employee experience.
• Lead the development and execution of comprehensive communication strategies, ensuring alignment with business goals and corporate messaging. 
• Contribute to Chase’s internal editorial strategy to help amplify the stories from these functions across the business.
• Design and implement channel strategies to maximize message delivery and audience engagement, using channels including Microsoft Teams, Outlook, corporate intranet, video and live events.
• Lead the planning and execution of key employee events including team site visits, roundtables and town halls. 
• Measure and analyze the effectiveness of all internal tactics, such as open-rates, event survey results and article clicks, and incorporate best practices and learnings into go-forward plans.
• Manage major communications initiatives, including organization announcements and change management efforts, including internal email distribution.
• Apply our consistent voice across all communications.
• Contribute fresh ideas on reaching employees through modern communications channels and tactics. 
• Stay informed about industry trends, regulatory changes and competitive dynamics to inform communication strategies and content.

Required qualifications, capabilities, and skills:

• 7+ years of communications experience in a large-matrixed organization; Bachelor’s degree in communications, journalism or public relations
• Strong executive presence and experience working with and counseling senior leaders
• Excellent writer with an audience-first mindset
• All-around team player who willingly collaborates and contributes to both strategic and tactical deliverables
• Expertise in Word, Excel, PowerPoint and Teams required
• Strong project management skills, with the ability to handle large-scale, complex projects with discipline and precision.
• High attention to detail and strong organizational skills
• A self-starter with ability to work well in a dynamic, fast-paced environment with speed, flexibility, and adaptability
• Outstanding judgment, proactive problem-solving ability and resourcefulness
• Creative mindset with the ability to think outside of the box
• Some domestic travel is required.

Preferred qualifications, capabilities, and skills:

• Financial services and Payments industry experience

• Additional software skills (e.g., Canva, Photoshop, Adobe Creative Suite, AI large language models)

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.