Director, Customer Success

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings with over 12 million companies continuously rated operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors SecurityScorecards patented rating technology is used by over 25000 organizations for self-monitoring third-party risk management board reporting and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City our culture has been recognized by Inc Magazine as a Best Workplace by Crains NY as a Best Places to Work in NYC and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently SecurityScorecard was named to Fast Companys annual list of the Worlds Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing forward-thinking employers for their unwavering commitment to employee engagement. SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman Moodys Sequoia Capital GV and Riverwood Capital.

Key Responsibilities:

• Team Leadership: Manage mentor and develop a team of Customer Success Managers to deliver exceptional service to our diverse customer base.
• Customer Advocacy: Serve as the voice of our customers within the company driving initiatives that improve customer experience and satisfaction.
• Retention & Growth: Analyze customer health metrics strategize to identify upsell and cross-sell opportunities and work on strategies to minimize churn. Maintain renewal forecast for your theater with emphasis on driving strong on time adherence multi year conversions to maximize revenue at time of renewal. MEDDPIC experience preferred.
• Customer Engagement: Develop and maintain strong customer relationships driving engagement through regular health checks business reviews and value realization activities.
• Process Improvement: Continuously refine and enhance customer success processes and methodologies to improve team efficiency and effectiveness.
• Strategic Insights: Provide customer feedback and insights to Sales Product Management and other departments to influence product roadmap and customer experience improvements.

Qualifications:

• Bachelors degree in Business Technology or a related field; Masters degree is a plus.
• 5 years of experience in customer success account management or a related customer-facing role with at least 5 years in a leadership position managing tenured talent. Must have experience managing quota..
• Proven track record of driving customer satisfaction retention and revenue growth.
• Strong understanding of cybersecurity and risk management practices is highly desirable.
• Exceptional communication leadership and interpersonal skills.
• Ability to analyze data draw insights and translate findings into action plans.
• Proficiency with Customer Success platforms (such as Gainsight Totango) and CRM tools (such as Salesforce).

Benefits:

Specific to each country we offer a competitive salary stock options Health benefits and unlimited PTO parental leave tuition reimbursements and much more!

The estimated total compensation range for this position is $150000 - $230000 (base plus bonus). Actual compensation for the position is based on a variety of factors including but not limited to affordability skills qualifications and experience and may vary from the addition to base salary employees may also be eligible for annual performance-based incentive compensation awards and equity among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds skill sets ideas and perspectives. We make hiring decisions based on merit and do not discriminate based on race color religion national origin sex or gender (including pregnancy) gender identity or expression (including transgender status) sexual orientation age marital veteran disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability please contact

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Companys privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

Required Experience:

Director