Bloomingdale's Manager, Housekeeping
- Recruit, train, coach, and develop housekeeping associates to deliver exceptional performance and service.
- Create and manage schedules to ensure adequate staffing based on business needs.
- Conduct performance reviews and provide ongoing feedback and development opportunities.
- Foster a culture of accountability, teamwork, inclusion, and operational excellence.
- Lead daily huddles and communicate priorities, expectations, and performance results.
- Oversee daily cleaning and maintenance of all customer-facing and non-customer-facing areas, including:
- Selling floors
- Fitting rooms
- Restrooms
- Offices and breakrooms
- Stockrooms
- Receiving areas
- Elevators and escalators
- Exterior entrances and common areas
- Ensure all housekeeping standards are consistently executed in accordance with Bloomingdale's brand expectations.
- Conduct regular inspections and implement corrective action plans when needed.
- Maintain inventory and ordering of cleaning supplies, equipment, and consumables.
- Monitor housekeeping expenses and manage budgets effectively.
- Ensure compliance with OSHA regulations, company safety policies, and environmental standards.
- Maintain proper handling, storage, and use of cleaning chemicals and equipment.
- Conduct safety audits and address potential hazards promptly.
- Partner with Asset Protection and Operations leadership to support emergency preparedness and incident response procedures.
- Ensure all required documentation, inspections, and certifications are completed accurately and on time.
- Manage relationships with external cleaning and maintenance vendors as needed.
- Partner with Facilities, Operations, and Asset Protection teams to support store maintenance initiatives.
- Coordinate deep-cleaning projects, floor care programs, and special events preparation.
- Track service quality and ensure contractual obligations are met.
- Support a welcoming and pristine environment that enhances the luxury customer experience.
- Respond promptly to customer and associate concerns regarding cleanliness and facility conditions.
- Collaborate with store leadership to maintain presentation standards throughout the building
- High School Diploma or equivalent.
- 3+ years of housekeeping, facilities, environmental services, or custodial management experience.
- 2+ years of leadership experience supervising teams.
- Strong organizational, communication, and problem-solving skills.
- Knowledge of cleaning procedures, equipment, chemicals, and safety standards.
- Ability to manage multiple priorities in a fast-paced retail environment.
- Proficiency with Microsoft Office and workforce management systems.
- Experience within luxury retail, hospitality, healthcare, or large commercial environments.
- Knowledge of OSHA regulations and workplace safety programs.
- Experience managing budgets and vendor relationships.
- Bilingual communication skills
- Ability to stand and walk for extended periods.
- Frequent bending, lifting, reaching, and carrying up to 50 pounds.
- Ability to operate housekeeping equipment and machinery safely.
- Flexibility to work evenings, weekends, holidays, and peak business periods.
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