Events Manager - InterContinental New York Barclay
- Manage all logistics related to group events including menu planning, AV coordination, and room setups.
- Serve as the primary contact for clients throughout the planning process.
- Work in a timely manner to detail and distribute all Banquet Event Orders (BEOs), contracts, and addendums.
- Conduct site tours and entertain qualified clients in accordance with company policy.
- Welcome group contacts on arrival and ensure satisfaction during events.
- Check function room setups before guest arrival to ensure alignment with client expectations.
- Follow up with clients after events to confirm satisfaction and secure future bookings.
- Negotiate food and beverage pricing, function space, and hotel services within approved guidelines.
- Confirm all group requirements in writing via contracts, resumes, pricing confirmation, and BEOs.
- Work with sales staff to solicit and service new and repeat business.
- Up-sell client events and manage function space and room block inventory as assigned.
- Assist with departmental budget planning and implementation of the catering and conference strategy.
- May contribute to the development of sales action plans and participate in annual budgeting processes.
- Act as liaison for clients, coordinating details between departments.
- Maintain client files and update information in accordance with departmental policies.
- Review and resolve discrepancies in master account postings and finalize billing.
- Monitor room blocks, inventory, VIPs, and special requests in coordination with the Group Services Manager.
- Coordinate delivery of client amenities and ensure proper documentation and approvals.
- Promote teamwork and quality service through open, daily communication with other departments.
- Disseminate all sales and event-related information through group resumes and email.
- Participate in daily/weekly operations or departmental meetings.
- Interact with outside contacts such as travel agents, corporate clients, and professional organizations to generate repeat and new business.
- Some college education plus 1-2 years of sales, catering, or event planning experience, or an equivalent combination.
- Familiarity with hotel sales, catering, and conference services preferred.
- Fluent English required.
- Strong communication and organizational skills.
- Ability to manage multiple priorities and resolve issues proactively.
- Computer proficiency (Opera, Delphi/Salesforce).
- Strong administrative, reporting, and coordination skills.
- Ability to interpret BEOs, manage timelines, and execute events with minimal supervision.
- Working knowledge of AV, F&B, and hotel operations.
- Frequently standing, walking, or moving within/outside the facility.
- Ability to travel and attend workshops, tradeshows, conventions, etc
- Bending, stooping, lifting items up to 25 pounds.
- Must be flexible to work nights, weekends, and holidays as needed.
- Food handler card and alcohol awareness certification may be required based on local laws.
- Annual Salary Range: $72k - $75k ($33.50 -$36.00/hr)
- Complimentary employee meals
- Complimentary dry cleaning (uniform/business attire)
- IHG employee & friends/family discount program
- Professional development and growth opportunities
- A culture that values your input, promotes your development, and empowers you to Inspire Incredible.
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