Customer Client Succsess Director

Customer Client Success Director

About iSpeedToLead

iSpeedToLead is the #1 lead marketplace in the USA.
We created an entirely new category: businesses can now shop for future customers just like they shop for products in e-commerce. Full transparency, full control, predictable results — you see all lead information before you buy.

Unlimited ambition. We started in real estate, but we are expanding into every high-ticket vertical: solar, roofing, home renovations, business sales, and more. We are building the infrastructure that helps companies grow and scale revenue.

A powerful ecosystem. iSpeedToLead is a two-sided marketplace connecting lead suppliers and buyers. Managing such a model is complex — and that’s exactly what makes us unique and hard to copy. We’ve already outpaced the competition and keep widening the gap.

AI at the core. We’ve embedded AI into every process: recruiting, sales, product, analytics. Every new tool becomes a real product that solves critical business problems.

A warrior culture. We built this company during the war in Ukraine, under shelling and blackouts. Our team worked on generators and Starlinks — and this became part of our DNA. We believe strong culture turns ordinary people into warriors who can overcome any challenge.

Inspired by the best. Amazon, Uber, and Airbnb show us what’s possible. We aim to become “ customers.com ” — the ultimate store where businesses buy their future customers.

We’re not here to help you spend — we’re here to help you dominate : every dollar turns into a powerful force to scale revenue, capture market share, and crush the competition.

The Role — Customer Client Success Director

We are looking for a Customer Client Success Director with SaaS B2C/PropTech experience who will raise the standards of client success and turn our department into a true WOW-engine .

This is a role for an A-player leader who:

• Builds world-class processes and elevates customer experience to the next level.

• Inspires and mentors a team to deliver outstanding results.

• Turns clients into loyal advocates of the brand.

• Sees data and KPIs as the compass for scaling success.

• Understands that our salary is paid by the Client — and that retaining existing customers is more important than just acquiring new ones.

• Isn’t afraid to get hands-on , personally talking with clients to deeply understand their needs and challenges.

Key Responsibilities

• Lead and grow the Customer Success Department: manage, hire, and mentor a team of 5+ specialists, ensuring alignment with company profit and growth targets.

• Elevate customer experience standards: build processes where every client interaction ends with a “WOW.”

• Be hands-on when needed: engage directly with clients to understand their real feedback, frustrations, and opportunities.

• Oversee communication channels: manage Zendesk (or similar), live chat, calls, and escalations.

• Drive performance through KPIs: response times, CSAT, retention, repeat purchases. Continuously analyze and improve metrics.

• Build retention strategies: ensure customers stay happy, satisfied, and loyal — turning long-term relationships into revenue growth.

• Collaborate cross-functionally: work with product, sales, and marketing teams to integrate customer feedback and strengthen services.

• Strategize for scale: partner with leadership to optimize processes, expand the team, and innovate with automation and AI.

What We’re Looking For

• 5+ years leading Customer Success / Customer Support teams in SaaS B2C or PropTech companies.

• Excellent English (C1+) — both written and spoken.

• Proven track record of managing by KPIs and improving performance.

• Experience with automation and AI solutions in customer operations.

• Proficiency with Zendesk (or similar platforms).

• Strong organizational and leadership skills — thriving in a fast-paced, high-growth environment.

• Knowledge of the real estate or PropTech market is a strong plus.

What We Offer

• 💰 Competitive salary (paid twice per month).

• 🌍 Full remote flexibility — work from anywhere.

• 🚀 Professional growth opportunities with training and resources.

• 🏝 15 paid vacation days + 5 sick days annually.

• 🤝 A collaborative, ambitious culture where innovation and excellence are valued.

Why This Role Matters

• You’ll design and lead a world-class customer experience at a company reshaping the lead marketplace.

• Your work directly impacts retention, client satisfaction, and long-term revenue.

• We have unicorn-level ambitions — this is your chance to shape and scale a key department.

• We are not looking for a support manager. We are looking for a hands-on leader who makes Customer Success the #1 driver of growth and revenue.