Lodge PBX Operator

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Starting Pay Rate: $15/hr

Join our team as a PBX Operator and be the friendly voice that sets the tone for our guests' experiences! You'll dive into a world of prompt and courteous service, answering calls with a smile within three rings and dazzling guests with your enthusiasm. From transferring calls with finesse to offering to arrange a fun ride, you'll be the ultimate anticipator of guest needs. Stay in the loop with upcoming events and promotions while mastering emergency procedures like a pro. And hey, who said office duties couldn't be a blast? Dive into the excitement of logging info accurately while enjoying every moment of your personalized wake-up calls. With responsibility and fun rolled into one, you'll be the PBX superstar we've been searching for!

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Turning Stone Enterprises?

• Paid time off
• Variety of schedules
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What you will do as a PBX Operator:

• Always answers calls within 3 rings or less. Continually provides prompt and courteous service when answering guest calls, making transfers to the appropriate departments for further servicing while following departmental procedures. Uses approved greeting.
• Anticipates guest needs. Offers to contact valet for car retrieval or to arrange other transportation, when appropriate.
• Continually maintains a working knowledge of upcoming Turning Stone events and promotions and advises guests correctly.
• Promptly and accurately logs all information, and performs other office duties as determined by the supervisor and/or manager. These duties include typing and filing.
• Always provides a warm and sincere greeting using guest's name when a personal wake-up call is requested.

To be successful as a PBX Operator you'll need:

• A high school diploma or GED.
• Prior computer experience required.
• Ability to type 30 wpm.
• Excellent communications skills.
• Ability to sit for long periods of time.
• Strong organizational and grammatical skills.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best.

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.

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