Director of Clinician Growth and Support

At Talkiatry, we believe clinicians are at the heart of high-quality mental health care. As the Director of Clinician Growth and Support, you will redefine what it means to support clinicians in modern mental healthcare in the telehealth space. You’ll lead the programs and systems that empower our psychiatrists, nurse practitioners, and therapists to thrive—from their first day onward. Your mission is to make every clinician’s journey seamless, supported, and inspired, so they can focus on what matters most: patient care.

You’ll design smarter systems, automate the administrative noise, and build trust with clinicians as you lead them into a more connected, tech-enabled future. You’ll be the bridge between frontline insights and strategic action - turning every day challenges into opportunities for innovation, automation, and excellence.

This is not a maintenance role. It’s a chance to reimagine how clinicians are onboarded, supported, and celebrated at scale, shaping the foundation for long-term clinician retention and satisfaction.

About Talkiatry:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

You will:

• Lead with Purpose
• Own the end-to-end clinician experience - from onboarding to tenured - ensuring every clinician feels equipped, connected, and inspired to deliver exceptional care.
• Design programs that make Talkiatry the most clinician-centered organization in mental health.
• Lead change management across functions - bringing together Regulatory, Licensing, Operations, and Product to make transformation stick.
• Drive Operational Excellence
• Rebuild the new hire activation process to deliver smooth, on-time starts, rapid ramp-up, and lasting engagement.
• Map and reimagine workflows across the clinician lifecycle, identifying friction points and transforming them through automation, AI, and smart process design.
• Build data visibility into every touchpoint, using dashboards and intelligent systems to predict risks, measure ramp success, and ensure operational reliability.
• Partner cross-functionally with Product, Regulatory, Licensing, and Clinical Leadership to scale support systems with consistency and excellence.
• Lead and Inspire Teams
• Manage and mentor a dynamic support team that operates with empathy, efficiency, and dedication to excellence.
• Create a culture where curiosity, experimentation, and accountability thrive.

What Success Looks Like:

• Clinicians onboard quickly, feel confident, and ramp efficiently, and rave about their onboarding experience of Talkiatry.
• Friction points are eliminated, automation is leveraged effectively, and clinician satisfaction scores soar. There is no other place where clinician can practice so seamlessly.
• Talkiatry becomes the benchmark for clinician experience in the mental health space.

You are:

• A strategic operator with 5-10 years’ experience in healthcare operations, clinician enablement, or process transformation.
• A cross-functional leader skilled at aligning diverse teams toward a shared mission.
• A builder who thrives in ambiguity, equally comfortable diving into workflows or zooming out to shape the system.
• A data-driven problem solver with strong analytical and process improvement skills (SQL and Excel proficiency required).
• Passionate about mental health , clinician empowerment, and advancing Talkiatry’s mission to make high-quality care accessible and sustainable.

You have:

• MBA or MHA preferred
• Experience working within an EHR
• Exposure to emerging technologies such as AI automation tools

Why Talkiatry:

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
• Collaborative environment: be part of building something from the ground up at a fast-paced startup
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first

Compensation range for this position is $170,000 to $180,000, and up to a 15% performance bonus, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work .

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

*The results in this advertisement are based on a survey with a scale of 0-10 conducted by Talkiatry from June to July 2025 with 124 psychiatrists. Of these, 111 rated Talkiatry seven or higher on this scale, indicating they recommend Talkiatry as an employer. Note that this survey reflects the opinions of the respondents during the specified period and does not guarantee that all psychiatrists will recommend Talkiatry in the future. The methodology and results are provided for informational purposes only and should not be solely relied upon for employment decisions.