Guest services associate

Job Summary:

Join our team at the Olympic Center as a Guest Services Associate, where you will play a key role in delivering a memorable experience for visitors at the Sheffield Speed Skating Oval, located in the heart of Lake Placid. This seasonal position combines customer service, retail support, and safety monitoring, contributing to a welcoming environment for all guests. You will report to the Oval Supervisor and work collaboratively with other staff members to enhance the overall guest experience.

Primary Responsibilities include:

• Customer Service :
• Greet and assist guests, providing information about the venue, programs, and events.
• Resolve guest inquiries and ensure a positive experience for all visitors.
• Retail and Rental Support :
• Assist with handling cash transactions, distributing, and retrieving skate rentals.
• Skate Guard :
• Monitor ice skating sessions to ensure the safety of participants, enforce rink rules, and assist skaters when necessary.
• Provide guidance to beginner skaters and help maintain a safe environment on the ice.

Minimum Qualifications :

• Required :
• Strong communication and customer service skills.
• Ability to stand for long periods.
• Basic math skills and ability to handle transactions.
• Physical capability to lift up to 30 lbs.
• Willingness to work weekends and holidays.
• Preferred :
• Experience in customer service .
• Familiarity with Lake Placid and its Olympic venues.

If you are a friendly, motivated individual who enjoys interacting with guests and has a passion for winter sports, we would love to hear from you!

Wage/Salary :

This position is identified as a Grade 13 on the ORDA/CSEA schedule with an entry rate of $19.96 per hour.

Interested candidates should email a letter of interest and resume with the subject line

“Guest Services Associate” to:

Marianne Smith
[email protected]

Any offer of employment will be contingent upon the completion of a successful background check in accordance with the Olympic Authority’s Background Check Policy:

Background checks will be conducted by a Third-Party Administrator of the Olympic Authority’s choosing in compliance with the requirements of the New York State Fair Credit Reporting Act (General Business Law § 380) and the Federal Fair Credit Reporting Act (15 U.S.C. § 1681).

The Olympic Authority is an Affirmative Action/Equal Opportunity Employer

Pursuant to Executive Order 161, no State entity is permitted to ask or to mandate, in any form, that an applicant for employment provide either their current compensation or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If any such information has been requested before the appropriate time, you may contact the Office of Employee Relations at (518) 474-6988 or via email at [email protected].

Job Types: Full-time, Seasonal

Pay: $19.96 per hour

Work Location: In person