Manager/Maitre D

Grand Bar & Salon at Soho Grand Hotel is seeking a dynamic and hospitality-driven Maître D’ – A critical Managerial roll responsible for lead ing the guest arrival experience while helping cultivate the vibrant social atmosphere that defines one of downtown Manhattan’s most iconic hotels.

This role blends luxury hospitality, nightlife sensibility, and relationship-driven guest development. The ideal candidate thrives in a high-energy environment, maintains a strong presence on the floor, and actively builds relationships with both hotel guests and the local community to grow the venue’s loyal following.

Beyond managing reservations and seating flow, this role operates as a floor manager and hospitality ambassador, ensuring every guest experience reflects the elevated standards of Soho Grand while supporting leadership in developing the venue’s social and nightlife identity.

Key Responsibilities

Guest Experience Leadership

· Serve as the primary ambassador for Grand Bar & Salon, setting the tone for the guest experience from arrival through departure

· Welcome and recognize hotel guests, VIPs, and regular patrons with personalized hospitality

· Maintain strong floor presence, ensuring all guests feel acknowledged and cared for

· Resolve guest concerns with professionalism, discretion, and urgency

· Uphold service standards consistent with a luxury hotel environment

Floor Management & Operations

· Oversee host stand operations including reservations, walk-ins, and waitlists through Resy

· Strategically manage seating and table flow to balance guest experience and service efficiency

· Work closely with service, bar, and Leadership teams to maintain smooth dining room operations

· Assist leadership in monitoring the room during peak hours and maintaining service standards

· Lead pre-shift briefings with the host team to review reservations, VIPs, and operational priorities

Guest Development & Community Outreach

· Build and maintain relationships with local guests, regular patrons, and neighborhood clientele

· Develop guest recognition practices that encourage repeat visits and loyalty

· Engage with hotel concierge teams to ensure strong awareness and guest referrals

· Support outreach efforts to local hospitality networks, social communities, and industry professionals

· Help cultivate the venue’s reputation as a downtown social destination

Leadership & Team Development

· Supervise and mentor the host team to ensure consistent hospitality standards

· Train new team members on guest interaction, reservation systems, and service expectations

· Reinforce appearance, professionalism, and service culture across the front-of-house team

· Provide support to the service team during peak periods to ensure smooth operations

What We’re Looking For

·3–5 years hospitality leadership experience in luxury restaurants, hotel bars, or nightlife venues

· Strong guest relationship-building skills and ability to cultivate repeat clientele

· Experience with Resy or similar reservation management platforms

· Confident floor presence with the ability to lead in high-volume environments

· Strong communication and team leadership skills

· Passion for hospitality, nightlife culture, and guest engagement