Resilient Children & Families, Family Community Engagement Manager

Summary of duties

The FCE/ERSEA Manager plays a key leadership role in ensuring high‑quality, compliant, and family‑centered services across the Birth–5 Early Head Start/Head Start program. This position oversees all ERSEA functions—Eligibility, Recruitment, Selection, Enrollment, and Attendance—as well as Family and Community Engagement functions. The Manager is responsible for implementing systems that meet Federal Head Start Performance Standards, NYS UPK requirements, and NYS OCFS Day Care Regulations.

This role provides direct supervision and support to assigned staff, ensuring effective family engagement practices, accurate enrollment management, and consistent documentation.

The FCE/ERSEA Manager contributes to program planning, develop operational strategies, and collaborates across departments to strengthen family partnerships. This position requires strong leadership, organizational skills, knowledge of community resources, and the ability to work with diverse families in a fast‑paced environment.

 Education requirements
Bachelor’s degree in human services, social work, psychology or equivalent with experience in a related field of work with 3-5 years’ experience in related field of work

Ideal Skills

Experience working in field specific to job duties.

Experience working with database systems and tracking systems and a variety of virtual platforms.

Strong organizational and analytical math skills.

Communication and language skills to comprehend documents and other correspondence.

Strong computer skills with confident knowledge of Excel Microsoft office and other office equipment.

Ability to interact with customers from a variety of backgrounds and with various levels of management.

Ability to exercise independent judgement.

Capability to apply common sense understanding to conduct instructions in written and oral form.

Ability to deal with problems involving several concrete variables in complex situations.

Experience in advocacy work.

Knowledge of working with community resources.

The ideal candidate must have a valid driver’s license, meet agency standards per position and consistent, reliable transportation that will allow regular travel in and around the service area. Agency Driver Record History standards information can be obtained by calling Human Resources at 607-776-2125.

As a full-time Pro Action employee, some of the benefits you are eligible for include generous personal and sick leave, a 403b retirement plan with employer-based contributions, and more.

To apply for this role on our Administrative Team, Click Here or please submit a letter of interest, resume and completed employment application , to: Human Resources, Pro Action of Steuben and Yates, Inc. 117 E. Steuben St. Bath, NY 14810, or email to: [email protected].

It is the policy of Pro Action of Steuben and Yates, Inc not to discriminate against any applicant or employee, intern, volunteer, etc., based on race (including traits historically associated with race, such as hair texture and protective hairstyles), color, creed, religion (including wearing attire, clothing or facial hair in accordance with the tenets of religion), sex (including pregnancy, childbirth or related medical conditions and transgender status), gender identity or expression, reproductive health decisions, familial status, national origin, physical or mental disability (including gender dysphoria and being a certified medical marijuana patient), genetic information (including predisposing genetic characteristics), age (18 and over), veteran status, military status, sexual orientation, marital status, certain arrest or conviction records, domestic violence victim status, and any other status protected by applicable federal, state or local laws.