Support engineer

At MVP Health Care, we’re on a mission to create a healthier future for everyone – which requires innovative thinking and continuous improvement. To achieve this, we’re looking for an Associate, Deskside Support Engineer to join #TeamMVP. If you have a passion for working with the latest technology and interacting with customers, this is the opportunity for you.

What’s in it for you:

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you’ll bring:

• An AA/AS or BA/BS in a technical discipline, Computer Science preferred.
• IT certification, such as A+, MCDS, or equivalence experience as a deskside support technician or similar role
• The availability to work on-site, full-time.
• 3+ years Computer Hardware experience require
• 3 years customer service experience
• Proven experience in providing technical support and problem solving/troubleshooting skills in an office environment.
• Microsoft 365 Cloud Platform (Intune/Entra/Azure)
• Experience with Windows 10/11
• Proven experience in providing technical support and problem solving/troubleshooting skills in an office environment.
• Strong knowledge of computer hardware, software, and operating systems.
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Your key responsibilities:

• Provide deskside support to office staff, resolving technical issues and troubleshooting problems in a timely manner.
• Install, configure, and maintain hardware and software, including computers, printers, and other office equipment.
• Collaborate with the Digital team to implement and maintain security measures, ensuring the protection of sensitive data and information.
• Assist in the setup and configuration of new workstations, ensuring they are properly connected to the network and have the necessary software installed.
• Conduct regular maintenance and updates on office technology, ensuring optimal performance and minimizing downtime.
• Train office staff on the proper use of technology and software applications, promoting efficiency and productivity.
• Document and track technical issues and resolutions, maintaining accurate records for future reference.
• Stay up-to-date with the latest technology trends and advancements, continuously improving your technical skills and knowledge.
• Other duties as assigned by leadership.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you’ll be:

Onsite- Rochester, NY Office

Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.

MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at [email protected].