Claims program director

Primary Details

Time Type: Full time

Worker Type: Employee

• Employment Type: Full-time, three-year fixed-term contract
• Locations: Sydney, London, New York
• Requirements: Hybrid role; flexibility to work across global time zones is essential
  
  

The opportunity

In this newly created role, as Global Claims Transformation Program Director you will lead the end-to-end design, delivery, and success of QBE’s Global Claims Transformation initiative across our global operations.

About The Role

You’ll oversee a cross-regional program with a global remit to reimagine and elevate the way we support and resolve claims ensuring that customers remain at the heart of our claims function.

The Global Claims Transformation Program Director will guide transformation strategy across our regions, managing change initiatives and fostering innovation to deliver measurable outcomes in customer satisfaction, operational efficiency, and compliance.

This role can be located in one of our major office locations of Sydney, New York or London.

Key responsibilities include:

• Leading the Global Claims Transformation Program to achieve all milestones and objectives, fostering a culture of customer excellence and continuous improvement.
• Working with the divisional Claim leaders to gain an understanding of the divisional businesses and their respective needs and goals in the Global Claims Transformation Program.
• Overseeing solution architecture for a consistent approach, emphasising scalability and alignment with enterprise standards.
• Collaborating with executive sponsors, business leaders, IT, and operational teams to enable desired capabilities and maintain consistent stakeholder engagement.
• Championing innovation, process simplification, automation and AI opportunities to uplift operational performance.
• Tracking and reporting on key performance indicators to ensure benefits realisation.
• Driving strategic projects and engaging with stakeholders to deliver transformational change aligned with QBE’s business priorities.
• Operating within a matrixed environment and supported by dedicated delivery teams including existing Global claims resources.
  
  

About You

This is a senior opportunity for an experienced transformation leader with a successful track record in in leading large scale business transformation programs within insurance or financial services sectors.

Ideal skills and experience:

• Exceptional skillset in building and sustaining strong, collaborative relationships with executive sponsors, business leaders, IT professionals.
• Adept at navigating complex, matrixed environments, effectively managing competing priorities, and communicating program progress and benefits to diverse audiences.
• Experienced in working in a technology driven environment.
• Ideally worked across multiple regions and regulatory jurisdictions.
• Demonstrated ability to deliver robust business cases and tangible process improvements, with a focus on AI enabled outcomes for customers, business, and compliance.
• General Insurance claims experience will be highly regarded but is not essential.
  
  

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services
  
  

Rewards & Recognition

We value our employees’ experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021
  
  

APPLY NOW and let’s make it happen!

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Business Transformation, Change Management, Coaching for success, Critical Thinking, Digital Strategy, Influencing, Influencing Others (Inactive), Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Persuasion, Stakeholder Management, Strategic Leadership, Strategic Management

Application Close Date: 27/10/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.