Customer Success Manager - Scale

About DataSnipper

DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance.

Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50 and recently achieved Unicorn status in our latest funding round. With over 500.000 users in 125+ countries and a second base in the heart of New York City, DataSnipper is shaking things up. And we’re not stopping there. At DataSnipper, we’re always on the lookout for innovators who think outside of the box. New ideas aren’t just welcomed at DataSnipper–they’re essential.

About the role

We are looking for a Customer Success Manager to join our Scale/SMB team and help us deliver consistent, high-impact outcomes for a growing portfolio of customers. In this role, you’ll focus on enabling success at scale—leveraging playbooks, digital programs, and one-to-many engagement to ensure every customer sees measurable value from our platform.

What you will do:

• Exceed Customer Expectations: Ensure every customer in your portfolio receives timely, actionable guidance that helps them achieve outcomes. Proactively connect customers with resources, training, and content designed for scale.

• Master Ownership: Execute structured playbooks for onboarding, adoption, and renewal driving adoption, product utilization and business outcomes through one-to-many programs. Take initiative to identify at-risk accounts early and apply preventative measures.

• Power in Partnership: Collaborate with Sales, Product, and Marketing to align campaigns, webinars, and digital touchpoints that engage customers at scale.

• Welcome Growth: Continuously refine one-to-many strategies—experiment with new content, channels, and automation to improve the customer journey. Identify expansion opportunities and partner with Sales/Account Management to support growth within your portfolio.

• Represent Excellence: Track customer health and engagement through data. Share insights and emerging themes with leadership to influence product and program improvements.

What you bring:

· 2+ years in a Customer Success Manager role.

· Familiar with the dynamics and customer journey in B2B enterprise software.

· Proactive mindset, ability to self-start, driven to succeed and achieve business outcomes

· Excellent project and time management skills.

· Excellent verbal and written communication skills, including the ability to present to executives and key decision-makers.

· An outgoing personality with a positive attitude.

· Strong affinity with the software industry.

· Fluency in English is a must.

· Spanish business fluency is a major bonus.

What we offer

• Excellent salary

• Flexible paid time off

• Comprehensive medical and dental coverage

• 401K match

• Paid parental leave

• Stock participation plan

• Company sponsored lunch

• Hybrid mode of work (at least 3 days onsite in our New York City office)

• Being part of one of the fastest-growing scale-ups in the Netherlands

• Make an impact by disrupting the finance industry with us

• A flexible and growing organization with lots of opportunities to learn and develop

• International working environment, with a team of friendly and driven colleagues

• Access to OpenUp and Talkspace, the mental health and wellness platform

• Multiple social activities for team building 🤩

Next steps

1. 30-minute intro call with the Recruiter

2. 30-minute call with the hiring manager

3. 60-minute assessment

4. Final chat with the Director of CS