Sales Assistant

A Japan-headquartered luxury hospitality management company is seeking a Sales Assistant/Reservation Agent for its New York office.

Compensation : $23.00 - $25.50/hour with Benefit packages and transit reimbursement

Employment type : Temp (potential to convert to a direct-hire position in the future)

Work style : Hybrid; During the initial 3-month training period, on-site at the office.

Location : Midtown, Manhattan

Key Responsibilities

• Handle inbound phone calls and email inquiries in a professional and timely manner
• Manage guest room reservations, prepare reservation confirmations, and send confirmation details to guests
• Coordinate closely with the reservations team to ensure accurate communication and smooth information flow
• Process reservations for hotel facilities, including dining and other on-site services
• Liaise with concierge and other internal teams to support guest arrangements and special requests related to their stay
• Communicate with the Japan headquarters, including sales and marketing teams, to share relevant updates and information
• Prepare internal materials such as client lists, sales performance reports, and other supporting documents
• Assist with expense-related administrative tasks
• Support travel arrangement preparation for business trips
• Provide general administrative and office support to help ensure efficient daily operations
• Support business development efforts through phone outreach, email communication, and participation in events alongside senior leadership when needed

Qualifications

• Ability to communicate professionally in English, including handling visitors, phone calls, and email correspondence
• Willingness to support a wide range of administrative and operational tasks in a flexible manner
• Basic proficiency in Microsoft Word, Excel, and PowerPoint

Preferred Profile

• Organized and detail-oriented
• Customer service-minded with strong communication skills
• Able to multitask and work effectively in a team-oriented environment
• Interested in hospitality, guest services, and office support functions

Disclaimer: This job description is a sample JD intended for reference purposes only.

To apply, please send resume to [email protected]